Hexnode vs LogicMonitor

NinjaOne

Ratings

Hexnode

LogicMonitor

NinjaOne Logo®

Overall

4.6
4.5

4.8

Meets Requirements

9.1
170 responses
9.1
217 responses

9.2

905 responses

Ease of Use

9
169 responses
8.7
224 responses

9.3

912 responses

Ease of Setup

9
151 responses
8.7
179 responses

9.4

804 responses

Ease of Admin

9.1
149 responses
8.7
182 responses

9.5

80 responses

Quality of Support

9.3
162 responses
9.1
355 responses

9.4

876 responses

Ease of Doing Business with

9.2
142 responses
9.1
264 responses

9.6

808 responses

Product Direction (% positive)

9.1
166 responses
9.2
210 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Hexnode

Product Summary

Hexnode is a cloud-based, unified management solution that allows IT teams to manage endpoints from a centralized console. The platform employs monitoring and management features to secure, track, and manage corporate-owned and personal devices.

Use Cases

  • OS support:
    Hexnode supports major desktop operating systems such as Windows and macOS.
  • Remote management:
    The platform allows IT admins to execute various remote actions on their endpoints.
  • Device enrollment:
    Hexnode offers different enrollment methods ranging from no-touch to minimal touch for on-boarding devices.

Shortcomings

  • Linux support:
    Hexnode doesn’t have a direct way to manage on-premise Linux computers, which is a drawback for those who use the operating system.
  • Basic features:
    Some basic features that are available on most UEMs in their basic tiers are only available on Hexnode’s highest plans.
  • Scalability:
    Hexnode’s capability mainly caters to small to medium-sized organizations and might need help handling large-scale enterprises.

LogicMonitor

Product Summary

LogicMonitor is a SaaS-based, cloud-native monitoring platform that consolidates several monitoring tools. It enables MSPs and IT administrators to use a single hub to monitor an organization’s IT infrastructure. It can seamlessly collect data, provide valuable insights into device or server performance, and alert technicians to any anomalies discovered so that they can resolve any issues.

Use Cases

  • Remote monitoring:
    LogicMonitor gathers data and provides visibility into remote endpoint devices and networks.
  • Custom Data:
    Users can create custom datasets or simply utilize a template to extract data from endpoints and networks.
  • IT infrastructure security:
    LogicMonitor uses analytic and diagnostic tools to identify any issues with networks, servers, and applications and offer troubleshooting solutions.

Shortcomings

  • Complex configuration:
    Reviews say that setting up configurations, alerts, and custom integrations is a complex process that requires more technical expertise and time.
  • User interface:
    A lot of users have said that LogicMonitor lacks customizability for the interface, and the UI’s limited filtering options make navigating difficult.
  • Difficult setup:
    LogicMonitor has a lot of features which gives it a steep learning curve, and it can require more time and resources to get IT professionals comfortable with the platform.

NinjaOne

Why your peers choose us over Hexnode and LogicMonitor

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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