GoTo Resolve vs Hexnode

NinjaOne

Ratings

GoTo Resolve

Hexnode

NinjaOne Logo®

Overall

4.4
4.6

4.8

Meets Requirements

9.1
326 responses
9.1
170 responses

9.2

905 responses

Ease of Use

9
327 responses
9
169 responses

9.3

912 responses

Ease of Setup

8.9
158 responses
9
151 responses

9.4

804 responses

Ease of Admin

8.9
159 responses
9.1
149 responses

9.5

80 responses

Quality of Support

8.7
279 responses
9.3
162 responses

9.4

876 responses

Ease of Doing Business with

8.8
150 responses
9.2
142 responses

9.6

808 responses

Product Direction (% positive)

7.8
317 responses
9.1
166 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

GoTo Resolve

Product Summary

GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.

Use Cases

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

Shortcomings

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Re-establishing remote connection:
    Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.

Hexnode

Product Summary

Hexnode is a cloud-based, unified management solution that allows IT teams to manage endpoints from a centralized console. The platform employs monitoring and management features to secure, track, and manage corporate-owned and personal devices.

Use Cases

  • OS support:
    Hexnode supports major desktop operating systems such as Windows and macOS.
  • Remote management:
    The platform allows IT admins to execute various remote actions on their endpoints.
  • Device enrollment:
    Hexnode offers different enrollment methods ranging from no-touch to minimal touch for on-boarding devices.

Shortcomings

  • Linux support:
    Hexnode doesn’t have a direct way to manage on-premise Linux computers, which is a drawback for those who use the operating system.
  • Basic features:
    Some basic features that are available on most UEMs in their basic tiers are only available on Hexnode’s highest plans.
  • Scalability:
    Hexnode’s capability mainly caters to small to medium-sized organizations and might need help handling large-scale enterprises.

NinjaOne

Why your peers choose us over GoTo Resolve and Hexnode

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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