BMC Helix Client Management vs Hexnode

NinjaOne

Ratings

BMC Helix Client Management

Hexnode

NinjaOne Logo®

Overall

4.1
4.6

4.8

Meets Requirements

8.9
6 responses
9.1
170 responses

9.2

905 responses

Ease of Use

8.1
7 responses
9
169 responses

9.3

912 responses

Ease of Setup

7
5 responses
9
151 responses

9.4

804 responses

Ease of Admin

9.3
5 responses
9.1
149 responses

9.5

80 responses

Quality of Support

9.5
7 responses
9.3
162 responses

9.4

876 responses

Ease of Doing Business with

9
5 responses
9.2
142 responses

9.6

808 responses

Product Direction (% positive)

7.7
5 responses
9.1
166 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

  • Patch management:
    BMC Helix ensures that all systems are patched to keep your IT network healthy.
  • Inventory management:
    The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
  • Software deployment:
    BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

  • Basic functions:
    Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
  • User interface:
    BMC Helix’s user interface could be improved to be easier to navigate and understand.
  • Set-up:
    Getting the platform to run smoothly may take some time.

Hexnode

Product Summary

Hexnode is a cloud-based, unified management solution that allows IT teams to manage endpoints from a centralized console. The platform employs monitoring and management features to secure, track, and manage corporate-owned and personal devices.

Use Cases

  • OS support:
    Hexnode supports major desktop operating systems such as Windows and macOS.
  • Remote management:
    The platform allows IT admins to execute various remote actions on their endpoints.
  • Device enrollment:
    Hexnode offers different enrollment methods ranging from no-touch to minimal touch for on-boarding devices.

Shortcomings

  • Linux support:
    Hexnode doesn’t have a direct way to manage on-premise Linux computers, which is a drawback for those who use the operating system.
  • Basic features:
    Some basic features that are available on most UEMs in their basic tiers are only available on Hexnode’s highest plans.
  • Scalability:
    Hexnode’s capability mainly caters to small to medium-sized organizations and might need help handling large-scale enterprises.

NinjaOne

Why your peers choose us over BMC Helix Client Management and Hexnode

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

Watch a Demo of the #1 IT Management Software on G2

Related resources

BMC Helix Client Management

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start a Free Trial of the
#1 Endpoint Management Software on G2

No credit card required, full access to all features