Ratings
Connectwise Automate
Hexnode
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Connectwise Automate
Product Summary
ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.
Use Cases
- Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime - Patch and software management:
Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure. - Automation:
Cut down on routine IT workloads by automating repeatable tasks.
Shortcomings
- Difficult implementation:
Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution. - Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings. - Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.
Hexnode
Product Summary
Hexnode is a cloud-based, unified management solution that allows IT teams to manage endpoints from a centralized console. The platform employs monitoring and management features to secure, track, and manage corporate-owned and personal devices.
Use Cases
- OS support:
Hexnode supports major desktop operating systems such as Windows and macOS. - Remote management:
The platform allows IT admins to execute various remote actions on their endpoints. - Device enrollment:
Hexnode offers different enrollment methods ranging from no-touch to minimal touch for on-boarding devices.
Shortcomings
- Linux support:
Hexnode doesn’t have a direct way to manage on-premise Linux computers, which is a drawback for those who use the operating system. - Basic features:
Some basic features that are available on most UEMs in their basic tiers are only available on Hexnode’s highest plans. - Scalability:
Hexnode’s capability mainly caters to small to medium-sized organizations and might need help handling large-scale enterprises.
NinjaOne
Why your peers choose us over Connectwise Automate and Hexnode
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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