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Handling COVID-Related Requests for Discounts, Deferrals, and Cancellations

G2 Endpoint Management Leader Spring 24

Hear how fellow MSPs are adapting their approach to client communication in response to COVID-19.

This MSP Live Chat session resulted in a lot of interesting discussion and shared solutions around the following:

  • How to deal with contract changes / cancelation requests
  • Whether to offer discounts or defer payments
  • Ways you’re being proactive with client communication
  • Wins: How you’re inspiring calm and confidence during all this
  • How some are continuing to close and onboard new clients

Note: This MSP Live Chat took place on April 9, 2020
Before you watch, pull up the agenda doc for this session.

Want to join our next MSP Live Chat? Subscribe to our weekly MSP Bento email to get details on when the next one is and how to register.