How to Measure Success in IT

The value of IT teams cannot be understated, with IT managing most of the functions that keep a business running. Unfortunately, it can be difficult for IT teams to demonstrate value or make their workflows more efficient without explicitly defined metrics. But, thanks to bandwidth constraints and constant urgent (or "urgent") requests, many teams opt to not track metrics on a regular basis.

In this guide, we'll to give you all the tools you need to build a killer report, including actionable formulas that you can actually use!

What's included in this guide:

• The importance of measuring success in an IT organization
• Best practices for setting and maintaining KPIs
• A list of potential formulas for your reports