Between the stress of supporting a remote workforce and implementing new flexible solutions, IT has taken on more responsibility than ever. The last thing that any IT team wants to do is get caught up in repetitive, manual tasks that take up the bulk of their time.
The key to improving your helpdesk workflow lies in automation. By automating these tasks, your IT team can be more efficient and focus on projects that matter.
This helpdesk efficiency guide includes:
- Tips on improving your helpdesk workflow
- Important IT support tasks that can be automated
- Ideas on how to make your ticketing system more efficient
- Automation use cases within the NinjaOne console