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For decades, IT teams have relied on on-premises, network-centric approaches to IT management. As these teams have grown to manage more and more cloud- and SaaS-based products for the business users, they have staunchly persisted in their use of legacy management tools. Even the growing mobile, field, and remote workforce has only marginally impacted IT management methods, with most simply finding workarounds to their network-centric systems that leave end-users frustrated and unsatisfied.
Keeping up with new remote-first and hybrid employment models requires IT teams to modernize their IT management and shift to cloud-based, network-agnostic model supported by MDM and RMM solutions.