Ratings
GoTo Resolve
Quest Kace
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
GoTo Resolve
Product Summary
GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
Use Cases
- Remote support:
Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control. - Remote management:
Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware. - Scripting automation:
GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.
Shortcomings
- Slow performance:
Users have complained about slow performance and file transfer delays. - Unstable remote connection:
GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors. - Re-establishing remote connection:
Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.
Quest Kace
Product Summary
KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.
Use Cases
- Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems. - Ease of use:
KACE’s interface is straightforward and easy to use. - Windows support:
Does a good job managing and supporting Windows machines.
Shortcomings
- macOS support:
Some users report that KACE falls short regarding Mac management. - Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users. - Ticketing:
Users find filtering and finding tickets in the tool is difficult.
NinjaOne
Why your peers choose us over GoTo Resolve and Quest Kace
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
What they're saying
Watch a Demo of the #1 IT Management Software on G2
