Connectwise Automate vs GoTo Resolve

NinjaOne

Ratings

Connectwise Automate

GoTo Resolve

NinjaOne Logo®

Overall

4.1
4.4

4.8

Meets Requirements

8.4
98 responses
9.1
326 responses

9.2

905 responses

Ease of Use

7.2
99 responses
9
327 responses

9.3

912 responses

Ease of Setup

6.2
61 responses
8.9
158 responses

9.4

804 responses

Ease of Admin

7.1
61 responses
8.9
159 responses

9.5

80 responses

Quality of Support

7.4
93 responses
8.7
279 responses

9.4

876 responses

Ease of Doing Business with

8.8
495 responses
8.8
150 responses

9.6

808 responses

Product Direction (% positive)

6.9
97 responses
7.8
317 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

  • Remote endpoint management:
    From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
  • Patch and software management:
    Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
  • Automation:
    Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

  • Difficult implementation:
    Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
  • Complex interface:
    Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
  • Lack of support for non-Windows devices:
    The solution is built more for Windows devices with less patching, actions, and data for other OS.

GoTo Resolve

Product Summary

GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.

Use Cases

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

Shortcomings

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Re-establishing remote connection:
    Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.

NinjaOne

Why your peers choose us over Connectwise Automate and GoTo Resolve

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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