BigFix vs Kace

NinjaOne

Ratings

BigFix

Kace

Overall

4.4

4.1

4.8

Meets Requirements

9.2

59 responses

8.7

81 responses

9.2

905 responses

Ease of Use

8.3

59 responses

7.9

81 responses

9.3

912 responses

Ease of Setup

7.7

29 responses

7.6

69 responses

9.4

804 responses

Ease of Admin

8.3

29 responses

8.2

71 responses

9.5

80 responses

Quality of Support

9.2

53 responses

8.1

75 responses

9.4

876 responses

Ease of Doing Business with

8.9

29 responses

8.3

68 responses

9.6

808 responses

Product Direction (% positive)

9.6

54 responses

7.5

79 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BigFix

Product Summary

BigFix is an endpoint management and security platform that automates device management, compliance management, and remediation. This solution ensures endpoints remain safe and uncompromised by discovering and patching security threats. IT Teams and MSPs can manage endpoints from initial deployments to retirement from a single platform.

Use Cases

Endpoint management:
Technicians have visibility and control over all endpoints, allowing them to configure, deploy, and secure them.
Patch management:
Bigfix enhances endpoint security posture through automated patching to comply with popular security frameworks and regulatory requirements.
Endpoint Security:
BigFix detects and analyzes critical vulnerabilities, highlighting which issues need to be prioritized. Technicians can remediate any vulnerabilities fast, thanks to automation.

Shortcomings

Mobile device management:
Several users have complained that the mobile device management system is lacking.
Integration challenges:
A lack of integrations is a concern for users and the current integrations could use some improvement.
Complex interface:
BigFix reviews say that the interface is outdated and can take extensive time and training to learn.

Kace

Product Summary

KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.

Use Cases

Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems.
Ease of use:
KACE’s interface is straightforward and easy to use.
Windows support:
Does a good job managing and supporting Windows machines.

Shortcomings

macOS support:
Some users report that KACE falls short regarding Mac management.
Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users.
Ticketing:
Users find filtering and finding tickets in the tool is difficult.

NinjaOne

Why your peers choose us over BigFix and Kace

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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BigFix vs Kace

Ratings

BigFix

Kace

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

BigFix

Product Summary

Use Cases

Shortcomings

Kace

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over BigFix and Kace

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

BigFix

Kace

Resources

Company

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