Connectwise Automate vs Kace

NinjaOne

Ratings

Connectwise Automate

Kace

Overall

4.1

4.8

Meets Requirements

8.4

98 responses

8.7

81 responses

9.2

905 responses

Ease of Use

7.2

99 responses

7.9

81 responses

9.3

912 responses

Ease of Setup

6.2

61 responses

7.6

69 responses

9.4

804 responses

Ease of Admin

7.1

61 responses

8.2

71 responses

9.5

80 responses

Quality of Support

7.4

93 responses

8.1

75 responses

9.4

876 responses

Ease of Doing Business with

8.8

495 responses

8.3

68 responses

9.6

808 responses

Product Direction (% positive)

6.9

97 responses

7.5

79 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

Remote endpoint management:
From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
Patch and software management:
Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
Automation:
Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

Difficult implementation:
Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
Complex interface:
Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
Lack of support for non-Windows devices:
The solution is built more for Windows devices with less patching, actions, and data for other OS.

Kace

Product Summary

KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.

Use Cases

Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems.
Ease of use:
KACE’s interface is straightforward and easy to use.
Windows support:
Does a good job managing and supporting Windows machines.

Shortcomings

macOS support:
Some users report that KACE falls short regarding Mac management.
Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users.
Ticketing:
Users find filtering and finding tickets in the tool is difficult.

NinjaOne

Why your peers choose us over Connectwise Automate and Kace

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Connectwise Automate vs Kace

Ratings

Connectwise Automate

Kace

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Connectwise Automate

Product Summary

Use Cases

Shortcomings

Kace

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Connectwise Automate and Kace

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Connectwise Automate

Kace

Resources

Company

Contact Info