Ratings
Quest Kace
SysAid
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Quest Kace
Product Summary
KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.
Use Cases
- Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems. - Ease of use:
KACE’s interface is straightforward and easy to use. - Windows support:
Does a good job managing and supporting Windows machines.
Shortcomings
- macOS support:
Some users report that KACE falls short regarding Mac management. - Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users. - Ticketing:
Users find filtering and finding tickets in the tool is difficult.
SysAid
Product Summary
SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.
Use Cases
- IT support automation:
With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks. - Ticketing system:
SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets. - Asset inventory:
SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.
Shortcomings
- Remote access:
SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams. - User interface:
G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience. - Initial setup:
SysAid has a steep learning curve that requires more time and resources to get up and running.
NinjaOne
Why your peers choose us over Quest Kace and SysAid
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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