GoTo Resolve vs Panorama9

NinjaOne

Ratings

GoTo Resolve

Panorama9

NinjaOne Logo®

Overall

4.4
4.3

4.8

Meets Requirements

9.1
326 responses
N/A

9.2

905 responses

Ease of Use

9
327 responses
N/A

9.3

912 responses

Ease of Setup

8.9
158 responses
N/A

9.4

804 responses

Ease of Admin

8.9
159 responses
N/A

9.5

80 responses

Quality of Support

8.7
279 responses
N/A

9.4

876 responses

Ease of Doing Business with

8.8
150 responses
N/A

9.6

808 responses

Product Direction (% positive)

7.8
317 responses
N/A

9.8

897 responses

Based on G2 Spring 2024

Competitors

GoTo Resolve

Product Summary

GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.

Use Cases

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

Shortcomings

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Re-establishing remote connection:
    Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.

Panorama9

Product Summary

Panorama9 offers remote monitoring and management (RMM) tools that allow technicians to monitor client-facing systems and remote workstations. A real-time network monitoring map allows MSPs and IT Teams to track endpoint devices and security vulnerabilities and display asset inventory. This solution keeps endpoint devices secure by ensuring compliance with patch management capabilities.

Use Cases

  • Patch management:
    This platform detects software vulnerabilities and can push out updates for OS or third-party applications to ensure performance and security.
  • Remote management:
    Built-in remote monitoring and remote control capabilities allow users to keep track of remote workstations and resolve issues from anywhere in the world.
  • IT security:
    Compliance management capabilities allow technicians to deal with unauthorized software, missing software licenses, and so on. It can also detect when installed antivirus programs are not installed or running.

Shortcomings

  • Lacks features:
    Users have complained that several vital tools for MSPs are not available for Panorama9, such as a lack of customizability for policies.
  • Price:
    In recent years, there has been a price hike for Panorama9, which makes it less cost-effective relative to the number of features it offers.
  • Patching has limited settings:
    Some users have complained that its patch management capabilities lack granular control

NinjaOne

Why your peers choose us over GoTo Resolve and Panorama9

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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