GoTo Resolve vs SysAid

NinjaOne

Ratings

GoTo Resolve

SysAid

NinjaOne Logo®

Overall

4.4
4.5

4.8

Meets Requirements

9.1
326 responses
8.9
523 responses

9.2

905 responses

Ease of Use

9
327 responses
8.9
525 responses

9.3

912 responses

Ease of Setup

8.9
158 responses
8.4
454 responses

9.4

804 responses

Ease of Admin

8.9
159 responses
8.7
463 responses

9.5

80 responses

Quality of Support

8.7
279 responses
9
518 responses

9.4

876 responses

Ease of Doing Business with

8.8
150 responses
9.1
458 responses

9.6

808 responses

Product Direction (% positive)

7.8
317 responses
9
496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

GoTo Resolve

Product Summary

GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.

Use Cases

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

Shortcomings

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Re-establishing remote connection:
    Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

  • IT support automation:
    With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
  • Ticketing system:
    SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
  • Asset inventory:
    SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

  • Remote access:
    SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
  • User interface:
    G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
  • Initial setup:
    SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over GoTo Resolve and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

Watch a Demo of the #1 IT Management Software on G2

Related resources

Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start a Free Trial of the
#1 Endpoint Management Software on G2

No credit card required, full access to all features