Action1 vs GoTo Resolve

NinjaOne

Ratings

Action1

GoTo Resolve

NinjaOne Logo®

Overall

4.9
4.4

4.8

Meets Requirements

9.5
108 responses
9.1
326 responses

9.2

905 responses

Ease of Use

9.6
110 responses
9
327 responses

9.3

912 responses

Ease of Setup

9.7
106 responses
8.9
158 responses

9.4

804 responses

Ease of Admin

9.5
105 responses
8.9
159 responses

9.5

80 responses

Quality of Support

9.7
86 responses
8.7
279 responses

9.4

876 responses

Ease of Doing Business with

9.7
99 responses
8.8
150 responses

9.6

808 responses

Product Direction (% positive)

9.9
104 responses
7.8
317 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Action1

Product Summary

Action1 is a cloud-based management system for internal IT departments and managed service providers. The platform features a typical monitoring and management tool, but the solution mostly highlights its patch management capabilities.

Use Cases

  • Patch management:
    Action1 poised its patch management capabilities as its cornerstone feature, allowing continuous patch compliance for servers and workstations.
  • Vulnerability discovery:
    The management and monitoring tool provides real-time vulnerability discovery, reducing ransomware risks for the IT infrastructure.
  • Easy deployment:
    Technicians can quickly deploy applications and software to their endpoints.

Shortcomings

  • Software compatibility:
    The Action1 agent is strictly Windows. The core platform requires a Windows machine (Windows 7 or later) to function.
  • Navigation:
    More advanced features are buried within the platform, making it hard for technicians to locate them.
  • Reporting:
    Action1’s reporting section could be improved since there’s currently no way to pull a report per device of all the software installed.

GoTo Resolve

Product Summary

GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.

Use Cases

  • Remote support:
    Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control.
  • Remote management:
    Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware.
  • Scripting automation:
    GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.

Shortcomings

  • Slow performance:
    Users have complained about slow performance and file transfer delays.
  • Unstable remote connection:
    GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors.
  • Re-establishing remote connection:
    Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.

NinjaOne

Why your peers choose us over Action1 and GoTo Resolve

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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