Ratings
Atera
Quest Kace
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
Atera
Product Summary
Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.
Use Cases
- RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints. - PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting. - Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices. - Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.
Shortcomings
- Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need. - Limited integrations:
Integration options are limited compared to alternative solutions. - Patch management issues:
Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform. - Scarce network monitoring options:
While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.
Quest Kace
Product Summary
KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.
Use Cases
- Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems. - Ease of use:
KACE’s interface is straightforward and easy to use. - Windows support:
Does a good job managing and supporting Windows machines.
Shortcomings
- macOS support:
Some users report that KACE falls short regarding Mac management. - Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users. - Ticketing:
Users find filtering and finding tickets in the tool is difficult.
NinjaOne
Why your peers choose us over Atera and Quest Kace
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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