Atera vs Kace

NinjaOne

Ratings

Atera

Kace

NinjaOne Logo®

Overall

4.6
4.1

4.8

Meets Requirements

8.9
332 responses
8.7
81 responses

9.2

905 responses

Ease of Use

9.2
337 responses
7.9
81 responses

9.3

912 responses

Ease of Setup

9.1
254 responses
7.6
69 responses

9.4

804 responses

Ease of Admin

9
262 responses
8.2
71 responses

9.5

80 responses

Quality of Support

9.1
315 responses
8.1
75 responses

9.4

876 responses

Ease of Doing Business with

9.4
257 responses
8.3
68 responses

9.6

808 responses

Product Direction (% positive)

9.5
323 responses
7.5
79 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

  • RMM:
    Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
  • PSA:
    Atera offers a PSA solution that includes billing, helpdesk, and reporting.
  • Patch management:
    IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
  • Network discovery:
    Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

  • Inconsistent customer service:
    Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
  • Limited integrations:
    Integration options are limited compared to alternative solutions.
  • Patch management issues:
    Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
  • Scarce network monitoring options:
    While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

Kace

Product Summary

KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.

Use Cases

  • Simplified management:
    KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems.
  • Ease of use:
    KACE’s interface is straightforward and easy to use.
  • Windows support:
    Does a good job managing and supporting Windows machines.

Shortcomings

  • macOS support:
    Some users report that KACE falls short regarding Mac management.
  • Frequent alerts:
    Frequent alerts about system restarts after patching can be disruptive for some users.
  • Ticketing:
    Users find filtering and finding tickets in the tool is difficult.

NinjaOne

Why your peers choose us over Atera and Kace

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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