Ratings
GoTo Resolve
Veeam
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
GoTo Resolve
Product Summary
GoTo Resolve is a remote monitoring and management (RMM) platform that’s designed primarily for small to medium-sized organizations that focus on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
Use Cases
- Remote support:
Technicians can remotely access devices to remediate any issues. A command prompt feature makes it possible to troubleshoot remote devices without initiating remote control. - Remote management:
Remote monitoring capabilities allow technicians to keep track of the health and any changes made to an organization’s software and hardware. - Scripting automation:
GoTo offers out-of-the-box scripting to automate repeatable tasks, such as deploying and updating software or pushing and executing files.
Shortcomings
- Slow performance:
Users have complained about slow performance and file transfer delays. - Unstable remote connection:
GoTo’s connectivity often faces issues, especially when the workstations have multiple monitors. - Re-establishing remote connection:
Reviewers mention that reconnecting to previously controlled devices can sometimes be challenging, requiring them to clear old connection data before re-establishing a new remote connection.
Veeam
Product Summary
Veeam is a data protection and backup software vendor that offers various solutions for safeguarding organizations’ business data. These include Veeam Data Cloud for platforms such as Microsoft 365, Azure, and Salesforce as well as Veeam Backup for Google Cloud and AWS. Veeam’s backup suite enables IT teams to store backups of files in the cloud and rapidly restore them in the event of a disaster, cyberattack, or retention policy gap.
Other solutions offered by Veeam include Veeam Data Platform, which packages Veeam Backup & Replication with additional security and recovery capabilities. These capabilities include anomaly detection, automated updates, full system recovery, and immutable backups.
Use Cases
- Enterprise-scale backup:
Veeam is widely used in enterprise environments with large virtual infrastructures and multi-cloud deployments. - Cloud workload protection:
Veeam offers dedicated solutions for various cloud platforms such as Microsoft 365, Azure, Salesforce, and so on. - Advanced backup features:
Additionally, Veeam supports granular restore capabilities, data replication, and immutable backups.
Shortcomings
- Multiple products for full coverage:
Users may need to deploy multiple Veeam solutions for full protection of SaaS apps, endpoints, and cloud workloads. - Learning curve:
Some reviews report that setting up Veeam’s full suite may involve a steep learning curve for new users. - Primarily backup-focused:
Veeam focuses on backup and recovery, so endpoint management, patching, and monitoring would require separate tools.
NinjaOne
Why your peers choose us over GoTo Resolve and Veeam
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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