Ratings
ITarian
Kace
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
ITarian
Product Summary
ITarian is an integrated remote monitoring and management (RMM) software solution that offers ticketing, mobile device management, and endpoint security in a single platform. Its RMM is designed to help MSPs proactively monitor and manage their clients’ endpoint devices.
Use Cases
- Continuous monitoring:
ITarian gives you a bird’s-eye view of your entire IT network, helping you monitor the health and performance of endpoint devices. - Automated maintenance:
ITarian leverages automation for routine tasks, such as software updates and patch management. - Alerting:
ITarian immediately notifies your IT technicians about any system irregularities or potential vulnerabilities.
Shortcomings
- Complex setup:
According to G2 reviews, the initial configuration of ITarian can be difficult and require more time and expertise. - Not many out-of-the-box features:
The basic ITarian software may not offer the necessary features required by some IT pros, requiring them to pay more for add-ons. - Support:
The support at ITarian could improve its first-response time, especially for critical technical issues.
Kace
Product Summary
KACE is a unified endpoint manager developed by QUEST. It’s an IT management solution that offers a wide range of features that help IT teams and technicians discover and track devices in their IT environment, automate routine tasks, secure networks, and more.
Use Cases
- Simplified management:
KACE provides a single platform for IT teams and technicians to manage their endpoints across multiple operating systems. - Ease of use:
KACE’s interface is straightforward and easy to use. - Windows support:
Does a good job managing and supporting Windows machines.
Shortcomings
- macOS support:
Some users report that KACE falls short regarding Mac management. - Frequent alerts:
Frequent alerts about system restarts after patching can be disruptive for some users. - Ticketing:
Users find filtering and finding tickets in the tool is difficult.
NinjaOne
Why your peers choose us over ITarian and Kace
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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