Esper vs GoTo Resolve

NinjaOne

Ratings

Esper

GoTo Resolve

NinjaOne Logo®

Overall

4.5
4.4

4.8

Meets Requirements

8.9
150 responses
9.1
326 responses

9.2

905 responses

Ease of Use

9
152 responses
9
327 responses

9.3

912 responses

Ease of Setup

8.7
111 responses
8.9
158 responses

9.4

804 responses

Ease of Admin

9
111 responses
8.9
159 responses

9.5

80 responses

Quality of Support

9
138 responses
8.7
279 responses

9.4

876 responses

Ease of Doing Business with

9.2
102 responses
8.8
150 responses

9.6

808 responses

Product Direction (% positive)

8.9
138 responses
7.8
317 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Esper

Product Summary

Esper is a next-generation mobile device management (MDM) solution marketed as the “smarter approach” to managing iOS and Android tablets, kiosks, smartphones, and IoT edge devices, among other devices. Its platform offers a wide range of features that allow IT teams to monitor their fleet efficiently from a single pane of glass.

Use Cases

  • Centralized device management:
    Esper provides MDM capabilities from a single dashboard.
  • Remote diagnostics:
    Esper helps you monitor all your devices for possible performance issues and resolve them before they become larger technical issues.
  • Compliance enforcement:
    Users can easily set policies, and Esper will automatically and accurately enforce them.

Shortcomings

  • Remote access:
    Esper could improve its remote control and viewing tool so users can manage multiple devices in real-time without slowing down.
  • Platform compatibility:
    According to some G2 users, Esper is much better suited for Android devices, leaving its support for iOS devices much to be desired.
  • Reporting capabilities:
    Some G2 users have stated that they occasionally have difficulty using Esper’s reporting function.

GoTo Resolve

Riepilogo del prodotto

GoTo Resolve è una piattaforma di monitoraggio e gestione remota (RMM) progettata principalmente per le organizzazioni di piccole e medie dimensioni che si concentrano sull’assistenza IT e sul servizio clienti. Questa piattaforma consolida le funzionalità di gestione remota, help desk e accesso remoto per semplificare le operazioni IT.

Casi d’uso

  • Assistenza remota:
    I tecnici possono accedere ai dispositivi da remoto per risolvere eventuali problemi. Una funzione di prompt dei comandi consente di risolvere i problemi dei dispositivi remoti senza avviare il controllo remoto.
  • Gestione remota:
    Le funzionalità di monitoraggio remoto permettono ai tecnici di tenere sotto controllo l’integrità e le eventuali modifiche apportate al software e all’hardware di un’organizzazione.
  • Automazione dello scripting:
    GoTo offre scripting pronto all’uso per automatizzare le attività ripetibili, come la distribuzione e l’aggiornamento del software o il pushing e l’esecuzione di file.

Punti deboli

  • Prestazioni lente:
    Gli utenti hanno segnalato la lentezza delle prestazioni e i ritardi nel trasferimento dei file.
  • Connessione remota instabile:
    La connettività di GoTo presenta spesso problemi, soprattutto quando le postazioni di lavoro hanno più monitor.
  • Ristabilire la connessione remota:
    I recensori indicano che in alcuni casi la riconnessione ai dispositivi controllati in precedenza può risultare difficoltosa, poiché è necessario cancellare i vecchi dati di connessione prima di ristabilire una nuova connessione remota.

NinjaOne

Why your peers choose us over Esper and GoTo Resolve

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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