BMC Helix Client Management vs IT Glue

NinjaOne

Ratings

BMC Helix Client Management

IT Glue

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Overall

4.1
4.6

4.8

Meets Requirements

8.9
6 responses
9
236 responses

9.2

905 responses

Ease of Use

8.1
7 responses
9
243 responses

9.3

912 responses

Ease of Setup

7
5 responses
8.5
162 responses

9.4

804 responses

Ease of Admin

9.3
5 responses
8.8
178 responses

9.5

80 responses

Quality of Support

9.5
7 responses
8.6
195 responses

9.4

876 responses

Ease of Doing Business with

9
5 responses
8.8
171 responses

9.6

808 responses

Product Direction (% positive)

7.7
5 responses
8.8
241 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

  • Patch management:
    BMC Helix ensures that all systems are patched to keep your IT network healthy.
  • Inventory management:
    The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
  • Software deployment:
    BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

  • Basic functions:
    Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
  • User interface:
    BMC Helix’s user interface could be improved to be easier to navigate and understand.
  • Set-up:
    Getting the platform to run smoothly may take some time.

IT Glue

Product Summary

IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.

Use Cases

  • Structured Documentation:
    IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework.
  • Relationship Mapping:
    The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort.
  • Easy-to-use permissions:
    Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.

Shortcomings

  • Interface design issues:
    IT Glue reviews find that the user interface is not intuitive, and certain actions are hidden behind a dropdown. The platform also lacks customization options that could otherwise help streamline workflows.
  • Integration Issues:
    Getting the data flowing on integrations is time-consuming.
  • Inferior Search Functionality:
    It could improve its search feature, especially when it comes to finding where information is stored and conducting archival searches.
  • No Free Trial:
    IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.

NinjaOne

Why your peers choose us over BMC Helix Client Management and IT Glue

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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