BMC Helix Client Management vs VMware Workspace One

NinjaOne

Ratings

BMC Helix Client Management

VMware Workspace One

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Overall

4.1
4.1

4.8

Meets Requirements

8.9
6 responses
8.7
29 responses

9.2

905 responses

Ease of Use

8.1
7 responses
8.3
29 responses

9.3

912 responses

Ease of Setup

7
5 responses
8
11 responses

9.4

804 responses

Ease of Admin

9.3
5 responses
8.5
11 responses

9.5

80 responses

Quality of Support

9.5
7 responses
7.9
26 responses

9.4

876 responses

Ease of Doing Business with

9
5 responses
8
11 responses

9.6

808 responses

Product Direction (% positive)

7.7
5 responses
7.9
11 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

  • Patch management:
    BMC Helix ensures that all systems are patched to keep your IT network healthy.
  • Inventory management:
    The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
  • Software deployment:
    BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

  • Basic functions:
    Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
  • User interface:
    BMC Helix’s user interface could be improved to be easier to navigate and understand.
  • Set-up:
    Getting the platform to run smoothly may take some time.

VMware Workspace One

Product Summary

VMware Workspace ONE is a unified endpoint management platform that allows users to manage devices, virtualized endpoints, and applications.

Use Cases

  • Remote monitoring:
    VMware Workspace ONE uses RMM to provide visibility on device health, application performance, and other key metrics.
  • Remote access:
    Technicians can troubleshoot issues that arise with secure remote access.
  • Automation:
    Automate common and repetitive tasks such as application and device deployment and patch management.

Shortcomings

  • Complex interface:
    Reviews have said that VMware Workspace ONE has a steep learning curve for new users.
  • Performance problems:
    VMware Workspace ONE loads slowly and can be unresponsive because the platform may open too many applications simultaneously.
  • Pricing:
    Cost-conscious businesses may find VMware Workspace ONE expensive compared to similar platforms on the market.

NinjaOne

Why your peers choose us over BMC Helix Client Management and VMware Workspace One

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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Related resources

BMC Helix Client Management

VMware Workspace One

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