Ratings
BMC Helix Client Management
Panorama9
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
BMC Helix Client Management
Product Summary
With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.
Use Cases
- Patch management:
BMC Helix ensures that all systems are patched to keep your IT network healthy. - Inventory management:
The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets. - Software deployment:
BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.
Shortcomings
- Basic functions:
Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool. - User interface:
BMC Helix’s user interface could be improved to be easier to navigate and understand. - Set-up:
Getting the platform to run smoothly may take some time.
Panorama9
Product Summary
Panorama9 offers remote monitoring and management (RMM) tools that allow technicians to monitor client-facing systems and remote workstations. A real-time network monitoring map allows MSPs and IT Teams to track endpoint devices and security vulnerabilities and display asset inventory. This solution keeps endpoint devices secure by ensuring compliance with patch management capabilities.
Use Cases
- Patch management:
This platform detects software vulnerabilities and can push out updates for OS or third-party applications to ensure performance and security. - Remote management:
Built-in remote monitoring and remote control capabilities allow users to keep track of remote workstations and resolve issues from anywhere in the world. - IT security:
Compliance management capabilities allow technicians to deal with unauthorized software, missing software licenses, and so on. It can also detect when installed antivirus programs are not installed or running.
Shortcomings
- Lacks features:
Users have complained that several vital tools for MSPs are not available for Panorama9, such as a lack of customizability for policies. - Price:
In recent years, there has been a price hike for Panorama9, which makes it less cost-effective relative to the number of features it offers. - Patching has limited settings:
Some users have complained that its patch management capabilities lack granular control
NinjaOne
Why your peers choose us over BMC Helix Client Management and Panorama9
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
What they're saying
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