BMC Helix Client Management vs Scalefusion

NinjaOne

Ratings

BMC Helix Client Management

Scalefusion

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Overall

4.1
4.7

4.8

Meets Requirements

8.9
6 responses
9.1
214 responses

9.2

905 responses

Ease of Use

8.1
7 responses
8.9
218 responses

9.3

912 responses

Ease of Setup

7
5 responses
8.5
185 responses

9.4

804 responses

Ease of Admin

9.3
5 responses
8.8
187 responses

9.5

80 responses

Quality of Support

9.5
7 responses
9.6
216 responses

9.4

876 responses

Ease of Doing Business with

9
5 responses
9.4
182 responses

9.6

808 responses

Product Direction (% positive)

7.7
5 responses
9.2
198 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BMC Helix Client Management

Product Summary

With its automated endpoint management, BMC Helix Client Management helps IT teams deliver better services to their end users. The platform integrates with BMC IT service management products and other third-party software through its open API. Some of its features include automated inventory collection, policy compliance, patch management, and software deployment, among others.

Use Cases

  • Patch management:
    BMC Helix ensures that all systems are patched to keep your IT network healthy.
  • Inventory management:
    The platform automatically discovers all endpoints with IP addresses and places them in an inventory so you can easily manage your assets.
  • Software deployment:
    BMC Helix manages software deployment for complex environments with automated upgrades and self-service software installation.

Shortcomings

  • Basic functions:
    Some G2 users have stated that BMC Helix could provide more advanced features, such as uploading high-quality photos in its documentation tool.
  • User interface:
    BMC Helix’s user interface could be improved to be easier to navigate and understand.
  • Set-up:
    Getting the platform to run smoothly may take some time.

Scalefusion

Product Summary

Scalefusion is an endpoint management system that allows enterprises and IT administrators to monitor and manage their fleet of digital devices for businesses. It offers support for diverse devices, including laptops, desktops, tablets, smartphones, and even POS systems.

Use Cases

  • OS support:
    Scalefusion supports major desktop operating systems such as Windows, macOS, and Linux.
  • Device lockdown:
    The platform offers a “kiosk mode” functionality that allows administrators to lock down endpoints for specific purposes.
  • Easy setup:
    The setup process is straightforward, allowing for faster deployment and reducing the burden on IT resources.

Shortcomings

  • Navigation:
    Scalefusion can sometimes be challenging to navigate, affecting the overall user experience.
  • Licensing Management:
    Scalefusion’s license management can be improved to better accommodate businesses with a large and frequently changing number of devices.
  • Documentation for troubleshooting:
    Scalefusion’s documentation for troubleshooting could be improved to provide ultimate fixes on issues without having to contact customer support.

NinjaOne

Why your peers choose us over BMC Helix Client Management and Scalefusion

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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