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BigFix vs Ivanti

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NinjaOne

Ratings

BigFix

Ivanti

NinjaOne Logo®

Overall

4.4
4.2

4.8

Meets Requirements

9.2
8.4

9.2

905 responses

Ease of Use

8.3
59 responses
7.5
115 responses

9.3

912 responses

Ease of Setup

7.7
29 responses
6.9
85 responses

9.4

804 responses

Ease of Admin

8.3
29 responses
8
83 responses

9.5

80 responses

Quality of Support

9.2
53 responses
8
114 responses

9.4

876 responses

Ease of Doing Business with

8.9
29 responses
8.4
84 responses

9.6

808 responses

Product Direction (% positive)

9.6
54 responses
7.6
113 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

BigFix

Product Summary

BigFix is an endpoint management and security platform that automates device management, compliance management, and remediation. This solution ensures endpoints remain safe and uncompromised by discovering and patching security threats. IT Teams and MSPs can manage endpoints from initial deployments to retirement from a single platform.

Use Cases

  • Endpoint management:
    Technicians have visibility and control over all endpoints, allowing them to configure, deploy, and secure them.
  • Patch management:
    Bigfix enhances endpoint security posture through automated patching to comply with popular security frameworks and regulatory requirements.
  • Endpoint Security:
    BigFix detects and analyzes critical vulnerabilities, highlighting which issues need to be prioritized. Technicians can remediate any vulnerabilities fast, thanks to automation.

Shortcomings

  • Mobile device management:
    Several users have complained that the mobile device management system is lacking.
  • Integration challenges:
    A lack of integrations is a concern for users and the current integrations could use some improvement.
  • Cost:
    Licensing and implementation costs are quite high for small to medium businesses and MSPs to afford.

Ivanti

Product Summary

Ivanti is an IT management and security business that provides software solutions for endpoint management, asset management, network security, and remote support. Offering features such as patching, monitoring, and inventory management, Ivanti enhances support capabilities and responsiveness to security threats. Users also appreciate its ability to deploy software and troubleshoot issues efficiently and remotely across multiple locations.

Use Cases

  • Patch management:
    Ivanti offers patch management capabilities for both Microsoft and third-party applications.
  • Software deployment:
    The software provides multiple avenues for distributing software, enabling users to build and deploy packages across endpoints.
  • Endpoint management & device inventory:
    Ivanti can manage endpoints and collect inventory data, allowing for the management of software and providing insights into endpoint devices.
  • Remote control:
    Ivanti’s remote control capabilities enable troubleshooting and assistance for end-users.

Shortcomings

  • Inadequate documentation and support:
    Finding adequate support and documentation for the product is difficult. While employees are willing to assist with various aspects of the product, comprehensive documentation is lacking, especially for smaller add-ons to the main suites.
  • Cluttered UI:
    The interface could be clearer, with multiple pathways to perform tasks. This complexity can lead to frustration and decreased efficiency, particularly for new users or those unfamiliar with the software.
  • Time-consuming customization:
    While users are able to customize Ivanti for their IT environments, customization processes are time-consuming and often create bugs and other issues.

NinjaOne

Why your peers choose us over BigFix and Ivanti

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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