Ratings
Atera
Veeam
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
9.8
897 responses
Based on G2 Spring 2024
Competitors
Atera
Product Summary
Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.
Use Cases
- RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints. - PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting. - Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices. - Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.
Shortcomings
- Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need. - Limited integrations:
Integration options are limited compared to alternative solutions. - Patch management issues:
Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform. - Scarce network monitoring options:
While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.
Veeam
Product Summary
Veeam is an IT security business that specializes in data protection and ransomware recovery. Veeam focuses on providing data security, data recovery, and data freedom for IT teams regardless of their locations. Veeam users gain access to secure data backup, recovery, and storage services to protect their data anytime, anywhere.
Use Cases
- Data backup:
Users are able to streamline their backup processes while still retaining control over their data. - Ransomware recovery:
Veeam helps IT teams recover quickly from ransomware attacks due to its data storage and instant recovery features. - Infrastructure monitoring and reporting:
Veeam provides performance monitoring for backup infrastructure components.
Shortcomings
- Challenging initial setup:
New users find that the initial configuration is challenging and time-consuming. - Unusual licensing:
Recent licensing models are overly complex, and they have led to an increase in pricing. - Minimal reporting:
Performance reporting for agents is minimal and might not provide all the necessary information.
NinjaOne
Why your peers choose us over Atera and Veeam
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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