SysAid vs Veeam

NinjaOne

Ratings

SysAid

Veeam

NinjaOne Logo®

Overall

4.5
4.6

4.8

Meets Requirements

8.9
523 responses
9.4
482 responses

9.2

905 responses

Ease of Use

8.9
525 responses
9
485 responses

9.3

912 responses

Ease of Setup

8.4
454 responses
8.7
417 responses

9.4

804 responses

Ease of Admin

8.7
463 responses
9
415 responses

9.5

80 responses

Quality of Support

9
518 responses
9
415 responses

9.4

876 responses

Ease of Doing Business with

9.1
458 responses
8.9
425 responses

9.6

808 responses

Product Direction (% positive)

9
496 responses
9
467 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

  • IT support automation:
    With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
  • Ticketing system:
    SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
  • Asset inventory:
    SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

  • Remote access:
    SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
  • User interface:
    G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
  • Initial setup:
    SysAid has a steep learning curve that requires more time and resources to get up and running.

Veeam

Product Summary

Veeam is an IT security business that specializes in data protection and ransomware recovery. Veeam focuses on providing data security, data recovery, and data freedom for IT teams regardless of their locations. Veeam users gain access to secure data backup, recovery, and storage services to protect their data anytime, anywhere.

Use Cases

  • Data backup:
    Users are able to streamline their backup processes while still retaining control over their data.
  • Ransomware recovery:
    Veeam helps IT teams recover quickly from ransomware attacks due to its data storage and instant recovery features.
  • Infrastructure monitoring and reporting:
    Veeam provides performance monitoring for backup infrastructure components.

Shortcomings

  • Challenging initial setup:
    New users find that the initial configuration is challenging and time-consuming.
  • Complex interface:
    G2 reviews report that the platform can be difficult to navigate and use to its full potential.
  • Minimal reporting:
    Performance reporting for agents is minimal and might not provide all the necessary information.

NinjaOne

Why your peers choose us over SysAid and Veeam

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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