ManageEngine Endpoint Central vs SysAid

NinjaOne

Ratings

ManageEngine Endpoint Central

SysAid

NinjaOne Logo®

Overall

4.4
4.5

4.8

Meets Requirements

8.7
562 responses
8.9
523 responses

9.2

905 responses

Ease of Use

8.6
560 responses
8.9
525 responses

9.3

912 responses

Ease of Setup

8.6
495 responses
8.4
454 responses

9.4

804 responses

Ease of Admin

8.7
519 responses
8.7
463 responses

9.5

80 responses

Quality of Support

8.2
511 responses
9
518 responses

9.4

876 responses

Ease of Doing Business with

8.8
495 responses
9.1
458 responses

9.6

808 responses

Product Direction (% positive)

9.1
542 responses
9
496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

ManageEngine Endpoint Central

Product Summary

ManageEngine Endpoint Central is a cloud-based unified endpoint management solution that allows organizations to monitor, manage, secure, and remotely troubleshoot various endpoints. This software enables managed service providers (MSPs) to automate numerous IT tasks.

Use Cases

  • Endpoint management:
    Allows users to manage multiple endpoints from a single console and troubleshoot any issues.
  • Patch and software management:
    Deploy software and patches to endpoints and servers and manage software licensing. Administrators can also block unauthorized software and manage permissions.
  • Remote access:
    Gives users the ability to monitor endpoints remotely, allowing them to access file manager, task manager, registry, and other tools.

Shortcomings

  • High system resource usage:
    This service requires a large amount of resource consumption on the device that’s being managed, which can cause performance issues.
  • Scalability:
    When the number of endpoints and the complexity of the IT environment increases, the solution can struggle to perform and may become difficult to manage.
  • Customer support:
    Some users have mentioned having difficulty getting support for complex issues and that the support team is often slow to respond or follow up.
  • Reporting:
    Some users struggle to customize reports. Pulling or presenting specific data in the user’s desired format can also be challenging.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

  • IT support automation:
    With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
  • Ticketing system:
    SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
  • Asset inventory:
    SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

  • Remote access:
    SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
  • User interface:
    G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
  • Initial setup:
    SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over ManageEngine Endpoint Central and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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