IBM Security MaaS360 vs SysAid

NinjaOne

Ratings

IBM Security MaaS360

SysAid

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Overall

4.1
4.5

4.8

Meets Requirements

9.4
117 responses
8.9
523 responses

9.2

905 responses

Ease of Use

8
118 responses
8.9
525 responses

9.3

912 responses

Ease of Setup

7.5
81 responses
8.4
454 responses

9.4

804 responses

Ease of Admin

7.9
77 responses
8.7
463 responses

9.5

80 responses

Quality of Support

7.9
113 responses
9
518 responses

9.4

876 responses

Ease of Doing Business with

7.9
76 responses
9.1
458 responses

9.6

808 responses

Product Direction (% positive)

8
122 responses
9
496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

IBM Security MaaS360

Product Summary

IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.

Use Cases

  • Mobile device management (MDM):
    MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features.
  • IT automation:
    Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout.
  • Patch management:
    MaaS360 can detect when devices are missing critical patches and allow users to push out those missing updates to all devices or to a single device.

Shortcomings

  • Pricing:
    MaaS360 reviews on G2 have found the platform more expensive than other UEM solutions, which can be prohibitive for startups and small to medium-sized businesses.
  • Complex interface and set-up:
    Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities.
  • Customer support:
    Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

  • IT support automation:
    With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
  • Ticketing system:
    SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
  • Asset inventory:
    SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

  • Remote access:
    SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
  • User interface:
    G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
  • Initial setup:
    SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over IBM Security MaaS360 and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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