Automox vs SysAid

NinjaOne

Ratings

Automox

SysAid

NinjaOne Logo®

Overall

4.5
4.5

4.8

Meets Requirements

8.7
45 responses
8.9
523 responses

9.2

905 responses

Ease of Use

9.3
45 responses
8.9
525 responses

9.3

912 responses

Ease of Setup

9.2
42 responses
8.4
454 responses

9.4

804 responses

Ease of Admin

9.1
44 responses
8.7
463 responses

9.5

80 responses

Quality of Support

9.3
41 responses
9
518 responses

9.4

876 responses

Ease of Doing Business with

9.4
41 responses
9.1
458 responses

9.6

808 responses

Product Direction (% positive)

9.5
44 responses
9
496 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Automox

Product Summary

Automox is a cloud-native endpoint management solution that offers automated patch management and configuration of endpoints across multiple OS. Automox provides managed service providers (MSPs) and IT teams visibility of all endpoints. It allows organizations to automate software patch deployment, create custom scripts for Windows, MacOS, and Linux endpoints, and support third-party software.

Use Cases

  • Patch management:
    Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for Windows, MacOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java.
  • Remote monitoring:
    The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues.
  • Automated vulnerability remediation:
    Automox can integrate with scanning solutions to detect endpoint vulnerability.

Shortcomings

  • Complexity:
    Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution.
  • Device recognition:
    Some users have encountered devices incorrectly showing an offline status. This issue requires the device to be manually rebooted to resolve.
  • Reporting:
    Some users have expressed that Automox’s reporting capabilities do not meet their needs as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.

SysAid

Product Summary

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Use Cases

  • IT support automation:
    With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
  • Ticketing system:
    SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
  • Asset inventory:
    SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Shortcomings

  • Remote access:
    SysAid offers embedded TeamViewer for their remote access, which limits options for IT support teams.
  • User interface:
    G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience.
  • Initial setup:
    SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over Automox and SysAid

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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