SuperOps vs Syxsense

NinjaOne

Ratings

SuperOps

Syxsense

NinjaOne Logo®

Overall

4.6
4.5

4.8

Meets Requirements

8.9
107 responses
9
63 responses

9.2

905 responses

Ease of Use

9.1
109 responses
8.6
65 responses

9.3

912 responses

Ease of Setup

9.1
94 responses
8.4
49 responses

9.4

804 responses

Ease of Admin

9
94 responses
8.6
52 responses

9.5

80 responses

Quality of Support

9.6
106 responses
8.8
62 responses

9.4

876 responses

Ease of Doing Business with

9.4
94 responses
8.8
50 responses

9.6

808 responses

Product Direction (% positive)

9.9
107 responses
9.3
65 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SuperOps

Product Summary

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Use Cases

  • Patch management:
    Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
  • IT automation:
    SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS.
  • IT asset management:
    Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.

Shortcomings

  • Lacks many features:
    As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
  • Ticketing issues:
    SuperOps ticketing feature lacks quality-of-life features and can be buggy.
  • Limited integrations:
    G2 reviewers have said that the list of third-party integrations still needs to be expanded.

Syxsense

Product Summary

Syxsense offers endpoint and vulnerability management in a single dashboard, providing visibility and control for IT teams of all sizes. It leverages automation to streamline IT and security operations and allow your IT team to focus on more strategic projects.

Use Cases

  • Unified management:
    Syxsense allows you to monitor and manage your Windows, macOS, and Linux endpoint devices in a single console.
  • Patch management:
    All Syxsense products help keep your IT network healthy with automated patch management.
  • Endpoint task automation:
    Its products leverage automation to free your IT technicians from tedious, repetitive tasks.

Shortcomings

  • Complex UI:
    Syxsense may be better suited for more experienced IT pros who can take the time to learn about each feature.
  • Unreliable updates:
    Syxsense updates can occasionally create performance issues, causing its software to crash or error randomly.
  • Sluggish remote access:
    Syxsense could improve its remote access tools to make the user experience more seamless.

NinjaOne

Why your peers choose us over SuperOps and Syxsense

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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