SyncroMSP vs Syxsense

NinjaOne

Ratings

SyncroMSP

Syxsense

NinjaOne Logo®

Overall

4.5
4.5

4.8

Meets Requirements

8.7
92 responses
9
63 responses

9.2

905 responses

Ease of Use

8.9
93 responses
8.6
65 responses

9.3

912 responses

Ease of Setup

9
73 responses
8.4
49 responses

9.4

804 responses

Ease of Admin

8.9
76 responses
8.6
52 responses

9.5

80 responses

Quality of Support

9
73 responses
8.8
62 responses

9.4

876 responses

Ease of Doing Business with

8.3
91 responses
8.8
50 responses

9.6

808 responses

Product Direction (% positive)

8.8
86 responses
9.3
65 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

  • PSA:
    SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
  • Remote management:
    Users can monitor endpoint devices from a single hub and remediate any detected problems.
  • Patch management:
    SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

  • User interface:
    SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience.
  • Customer support:
    Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully.
  • Mobile issues:
    Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

Syxsense

Product Summary

Syxsense offers endpoint and vulnerability management in a single dashboard, providing visibility and control for IT teams of all sizes. It leverages automation to streamline IT and security operations and allow your IT team to focus on more strategic projects.

Use Cases

  • Unified management:
    Syxsense allows you to monitor and manage your Windows, macOS, and Linux endpoint devices in a single console.
  • Patch management:
    All Syxsense products help keep your IT network healthy with automated patch management.
  • Endpoint task automation:
    Its products leverage automation to free your IT technicians from tedious, repetitive tasks.

Shortcomings

  • Complex UI:
    Syxsense may be better suited for more experienced IT pros who can take the time to learn about each feature.
  • Unreliable updates:
    Syxsense updates can occasionally create performance issues, causing its software to crash or error randomly.
  • Sluggish remote access:
    Syxsense could improve its remote access tools to make the user experience more seamless.

NinjaOne

Why your peers choose us over SyncroMSP and Syxsense

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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