IT Glue vs SuperOps



IT Glue


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Meets Requirements

236 responses
107 responses


905 responses

Ease of Use

243 responses
109 responses


912 responses

Ease of Setup

162 responses
94 responses


804 responses

Ease of Admin

178 responses
94 responses


80 responses

Quality of Support

195 responses
106 responses


876 responses

Ease of Doing Business with

171 responses
94 responses


808 responses

Product Direction (% positive)

241 responses
107 responses


897 responses

Based on G2 Spring 2024


IT Glue

Product Summary

IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.

Use Cases

  • Structured Documentation:
    IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework.
  • Relationship Mapping:
    The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort.
  • Easy-to-use permissions:
    Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.


  • Interface design issues:
    IT Glue reviews find that the user interface is not intuitive, and certain actions are hidden behind a dropdown. The platform also lacks customization options that could otherwise help streamline workflows.
  • Integration Issues:
    Getting the data flowing on integrations is time-consuming.
  • Inferior Search Functionality:
    It could improve its search feature, especially when it comes to finding where information is stored and conducting archival searches.
  • No Free Trial:
    IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.


Product Summary

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Use Cases

  • Patch management:
    Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
  • IT automation:
    SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS.
  • IT asset management:
    Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.


  • Lacks many features:
    As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
  • Ticketing issues:
    SuperOps ticketing feature lacks quality-of-life features and can be buggy.
  • Limited integrations:
    G2 reviewers have said that the list of third-party integrations still needs to be expanded.


Why your peers choose us over IT Glue and SuperOps

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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