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Auvik vs IT Glue

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NinjaOne

Ratings

Auvik

IT Glue

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Overall

4.5
4.6

4.8

Meets Requirements

8.7
9

9.2

905 responses

Ease of Use

8.7
224 responses
9
243 responses

9.3

912 responses

Ease of Setup

8.7
179 responses
8.5
162 responses

9.4

804 responses

Ease of Admin

8.7
182 responses
8.8
178 responses

9.5

80 responses

Quality of Support

8.9
190 responses
8.6
195 responses

9.4

876 responses

Ease of Doing Business with

9.1
163 responses
8.8
171 responses

9.6

808 responses

Product Direction (% positive)

9.1
210 responses
8.8
241 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Auvik

Product Summary

Auvik is a network monitoring and management platform that offers comprehensive visibility of an enterprise’s network topology and automates routine tasks, allowing MSPs and IT Teams to work efficiently. Real-time monitoring and backups support quick resolution of issues and lessen downtime, which allows IT professionals to focus on more complex tasks.

Use Cases

  • Remote monitoring:
    Auvik can detect remote devices in a network and collect data that is then analyzed in order to send out alerts that speed up troubleshooting.
  • Backups:
    Auvik automatically saves backups of network configurations, decreasing downtime and preventing loss of data.
  • Simple to set up:
    Auvik only takes a few minutes to set up and detect and automatically add endpoints within a network.

Shortcomings

  • Price:
    Users have cited Auvik as having much higher prices than competitors. Add-ons and monthly charges make it not cost-effective for smaller MSPS.
  • Slow load times:
    Larger networks make the platform lag and load slowly.\
  • Difficult interface:
    Reports say that Auvik offers a lot of network monitoring features that can overload the interface or the network map, making them hard to use and navigate.

IT Glue

Product Summary

IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.

Use Cases

  • Structured Documentation:
    IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework.
  • Relationship Mapping:
    The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort.
  • Easy-to-use permissions:
    Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.

Shortcomings

  • Limited RMM capabilities:
    Since IT Glue focuses on documentation, it has basic RMM capabilities pivoted to managing and documenting specific aspects of IT infrastructures.
  • Integration Issues:
    Getting the data flowing on integrations is time-consuming.
  • Inferior Search Functionality:
    It could do better on its search feature, especially when it comes to finding where information is stored and archival search.
  • No Free Trial:
    IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.

NinjaOne

Why your peers choose us over Auvik and IT Glue

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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