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IT Glue vs Naverisk

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NinjaOne

Ratings

IT Glue

Naverisk

NinjaOne Logo®

Overall

4.6
4.7

4.8

Meets Requirements

9
9.4

9.2

905 responses

Ease of Use

9
243 responses
9.1
42 responses

9.3

912 responses

Ease of Setup

8.5
162 responses
9
34 responses

9.4

804 responses

Ease of Admin

8.8
178 responses
9.2
34 responses

9.5

80 responses

Quality of Support

8.6
195 responses
9.6
41 responses

9.4

876 responses

Ease of Doing Business with

8.8
171 responses
9.5
34 responses

9.6

808 responses

Product Direction (% positive)

8.8
241 responses
9.3
35 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

IT Glue

Product Summary

IT Glue is a platform that primarily focuses on IT documentation. The software is designed for IT service providers as secure storage for IT infrastructure information, configurations, passwords, and all confidential client data shared within the organization. IT Glue is a central repository of information for IT personnel to work on and share.

Use Cases

  • Structured Documentation:
    IT Glue’s marketing heavily promotes the software as a documentation management platform focusing on a well-put documentation framework.
  • Relationship Mapping:
    The software links all related items together in the documentation. This makes information readily available to anyone working on it, which saves time and effort.
  • Easy-to-use permissions:
    Granular permissions and other levels of permissions allow technicians to manage access to documentation, enhancing the security of stored data.

Shortcomings

  • Limited RMM capabilities:
    Since IT Glue focuses on documentation, it has basic RMM capabilities pivoted to managing and documenting specific aspects of IT infrastructures.
  • Integration Issues:
    Getting the data flowing on integrations is time-consuming.
  • Inferior Search Functionality:
    It could do better on its search feature, especially when it comes to finding where information is stored and archival search.
  • No Free Trial:
    IT Glue doesn’t offer free trials, which is a downside for IT decision-makers who want to weigh their options first.

Naverisk

Product Summary

Naverisk is an IT services platform that consolidates remote monitoring and management (RMM), professional services automation (PSA), and service desk tools into one solution. With Naverisk, technicians can easily manage and monitor the entire IT environment. Tools such as patch management, alerts, and automation ensure that endpoints remain up-to-date, and efficient.

Use Cases

  • Remote monitoring:
    Naverisk monitors devices and servers in real time, allowing technicians to diagnose and remediate problems early.
  • Endpoint management:
    Naverisk allows users to manage devices from a single console, keeping them updated and secure. With integrations, technicians can access remote devices.
  • Automation:
    Technicians can code policies to automate routine IT tasks and workflows with open-source scripting.

Shortcomings

  • Search feature issues:
    Users have reported that the search function does not work well, making navigating the platform difficult.
  • Outdated interface:
    Naverisk’s GUI has been described as lacking. Others are asking for more GUI customization to address this.
  • Support for non-Windows OS is lacking:
    Mac and Linux devices do not function well with this solution.

NinjaOne

Why your peers choose us over IT Glue and Naverisk

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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