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Atera vs BigFix

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NinjaOne

Ratings

Atera

BigFix

NinjaOne Logo®

Overall

4.6
4.4

4.8

Meets Requirements

8.9
9.2

9.2

905 responses

Ease of Use

9.2
337 responses
8.3
59 responses

9.3

912 responses

Ease of Setup

9.1
254 responses
7.7
29 responses

9.4

804 responses

Ease of Admin

9
262 responses
8.3
29 responses

9.5

80 responses

Quality of Support

9.1
315 responses
9.2
53 responses

9.4

876 responses

Ease of Doing Business with

9.4
257 responses
8.9
29 responses

9.6

808 responses

Product Direction (% positive)

9.5
323 responses
9.6
54 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

  • RMM:
    Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
  • PSA:
    Atera offers a PSA solution that includes billing, helpdesk, and reporting.
  • Patch management:
    IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
  • Network discovery:
    Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

  • Inconsistent customer service:
    Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
  • Limited integrations:
    Integration options are limited compared to alternative solutions.
  • Patch management issues:
    Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
  • Scarce network monitoring options:
    While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

BigFix

Product Summary

BigFix is an endpoint management and security platform that automates device management, compliance management, and remediation. This solution ensures endpoints remain safe and uncompromised by discovering and patching security threats. IT Teams and MSPs can manage endpoints from initial deployments to retirement from a single platform.

Use Cases

  • Endpoint management:
    Technicians have visibility and control over all endpoints, allowing them to configure, deploy, and secure them.
  • Patch management:
    Bigfix enhances endpoint security posture through automated patching to comply with popular security frameworks and regulatory requirements.
  • Endpoint Security:
    BigFix detects and analyzes critical vulnerabilities, highlighting which issues need to be prioritized. Technicians can remediate any vulnerabilities fast, thanks to automation.

Shortcomings

  • Mobile device management:
    Several users have complained that the mobile device management system is lacking.
  • Integration challenges:
    A lack of integrations is a concern for users and the current integrations could use some improvement.
  • Cost:
    Licensing and implementation costs are quite high for small to medium businesses and MSPs to afford.

NinjaOne

Why your peers choose us over Atera and BigFix

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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