Atera vs LogMeIn

NinjaOne

Ratings

Atera

LogMeIn

Overall

4.6

4.8

Meets Requirements

8.9

332 responses

9.4

132 responses

9.2

905 responses

Ease of Use

9.2

337 responses

9.3

132 responses

9.3

912 responses

Ease of Setup

9.1

254 responses

9.4

68 responses

9.4

804 responses

Ease of Admin

262 responses

9.1

68 responses

9.5

80 responses

Quality of Support

9.1

315 responses

116 responses

9.4

876 responses

Ease of Doing Business with

9.4

257 responses

9.1

65 responses

9.6

808 responses

Product Direction (% positive)

9.5

323 responses

8.4

123 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting.
Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
Limited integrations:
Integration options are limited compared to alternative solutions.
Patch management issues:
Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
Scarce network monitoring options:
While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

LogMeIn

Product Summary

LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.

Use Cases

Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure.
IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing.
IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.

Shortcomings

Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford.
MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues.
Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.

NinjaOne

Why your peers choose us over Atera and LogMeIn

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

Watch a Demo of the #1 IT Management Software on G2

First and last name*(Required)

Business email*(Required)

This field is hidden when viewing the form

First Name

This field is hidden when viewing the form

Last Name

Phone number*(Required)

Country*(Required)

Company name*(Required)

This field is hidden when viewing the form

I work in...

This field is hidden when viewing the form

UTM Source

This field is hidden when viewing the form

UTM Medium

This field is hidden when viewing the form

UTM Campaign

This field is hidden when viewing the form

UTM Content

This field is hidden when viewing the form

UTM Term

This field is hidden when viewing the form

UTM Matchtype

This field is hidden when viewing the form

UTM Device

This field is hidden when viewing the form

UTM Adposition

This field is hidden when viewing the form

GA Client ID

This field is hidden when viewing the form

GA Content

This field is hidden when viewing the form

GA Medium

This field is hidden when viewing the form

GA Source

This field is hidden when viewing the form

GA Term

This field is hidden when viewing the form

Attribution

This field is hidden when viewing the form

gclid

This field is hidden when viewing the form

Path (cPage)

This field is hidden when viewing the form

Form Handler

This field is hidden when viewing the form

Redirect Page

This field is hidden when viewing the form

Form ID

This field is hidden when viewing the form

Language

This field is hidden when viewing the form

GeoIP Continent

This field is hidden when viewing the form

GeoIP Country

This field is hidden when viewing the form

GeoIP Country Code

This field is hidden when viewing the form

GeoIP State

This field is hidden when viewing the form

Referring URL

This field is hidden when viewing the form

Company Phone

This field is hidden when viewing the form

Mobile Phone

This field is hidden when viewing the form

Industry

This field is hidden when viewing the form

Employees

This field is hidden when viewing the form

Street

This field is hidden when viewing the form

City

This field is hidden when viewing the form

Zip Code

This field is hidden when viewing the form

LinkedIn URL

This field is hidden when viewing the form

partnerstack_partner_id

This field is hidden when viewing the form

referral_code

This field is hidden when viewing the form

Related resources

Atera

LogMeIn

Watch Demo×

See NinjaOne in action!

Full Name(Required)

Business Email(Required)

This field is hidden when viewing the form

First Name

This field is hidden when viewing the form

Last Name

Phone Number(Required)

Country(Required)

Company Name(Required)

This field is hidden when viewing the form

I work in...

This field is hidden when viewing the form

UTM Source

This field is hidden when viewing the form

UTM Medium

This field is hidden when viewing the form

UTM Campaign

This field is hidden when viewing the form

UTM Content

This field is hidden when viewing the form

UTM Term

This field is hidden when viewing the form

UTM Matchtype

This field is hidden when viewing the form

UTM Device

This field is hidden when viewing the form

UTM Adposition

This field is hidden when viewing the form

GA Client ID

This field is hidden when viewing the form

GA Content

This field is hidden when viewing the form

GA Medium

This field is hidden when viewing the form

GA Source

This field is hidden when viewing the form

GA Term

This field is hidden when viewing the form

Attribution

This field is hidden when viewing the form

gclid

This field is hidden when viewing the form

Path (cPage)

This field is hidden when viewing the form

Form Handler

This field is hidden when viewing the form

Redirect Page

This field is hidden when viewing the form

Form ID

This field is hidden when viewing the form

Language

This field is hidden when viewing the form

GeoIP Continent

This field is hidden when viewing the form

GeoIP Country

This field is hidden when viewing the form

GeoIP Country Code

This field is hidden when viewing the form

GeoIP State

This field is hidden when viewing the form

Referring URL

This field is hidden when viewing the form

Company Phone

This field is hidden when viewing the form

Mobile Phone

This field is hidden when viewing the form

Industry

This field is hidden when viewing the form

Employees

This field is hidden when viewing the form

Street

This field is hidden when viewing the form

City

This field is hidden when viewing the form

Zip Code

This field is hidden when viewing the form

LinkedIn URL

This field is hidden when viewing the form

partnerstack_partner_id

Phone

This field is for validation purposes and should be left unchanged.

By submitting this form, I accept NinjaOne's privacy policy.

Atera vs LogMeIn

Ratings

Atera

LogMeIn

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Atera

Product Summary

Use Cases

Shortcomings

LogMeIn

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Atera and LogMeIn

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Atera

LogMeIn

Resources

Company

Contact Info