Atera vs SyncroMSP

NinjaOne

Ratings

Atera

SyncroMSP

Overall

4.6

4.5

4.8

Meets Requirements

8.9

332 responses

8.7

92 responses

9.2

905 responses

Ease of Use

9.2

337 responses

8.9

93 responses

9.3

912 responses

Ease of Setup

9.1

254 responses

73 responses

9.4

804 responses

Ease of Admin

262 responses

8.9

76 responses

9.5

80 responses

Quality of Support

9.1

315 responses

73 responses

9.4

876 responses

Ease of Doing Business with

9.4

257 responses

8.3

91 responses

9.6

808 responses

Product Direction (% positive)

9.5

323 responses

8.8

86 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

RMM:
Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
PSA:
Atera offers a PSA solution that includes billing, helpdesk, and reporting.
Patch management:
IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
Network discovery:
Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

Inconsistent customer service:
Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
Limited integrations:
Integration options are limited compared to alternative solutions.
Patch management issues:
Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
Scarce network monitoring options:
While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

SyncroMSP

Product Summary

Designed primarily for managed service providers (MSPs), SyncroMSP is a software platform consolidating integral solutions for growing MSPs. With integrated RMM, PSA, and remote access tools, organizations can monitor, manage, and automate front-end and back-end operations. SyncroMSP can also integrate with popular MSP business tools.

Use Cases

PSA:
SyncroMSP allows users to address client-facing concerns such as custom helpdesk workflows.
Remote management:
Users can monitor endpoint devices from a single hub and remediate any detected problems.
Patch management:
SyncroMSP detects devices that are missing patches and pushes out OS and third-party application updates. Users can schedule patches and also utilize the script engine and script library to automate updates.

Shortcomings

User interface:
SyncroMSP features a dashboard that could use some improvements in terms of customization for a better user experience.
Customer support:
Some users have stated that their support often gives generic answers and may take days or weeks to resolve a ticket fully.
Mobile issues:
Users have reported that SyncroMSP’s mobile app does not function well, which makes it difficult for field service technicians to use the platform.

NinjaOne

Why your peers choose us over Atera and SyncroMSP

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

"The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way."

"NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate."

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Atera vs SyncroMSP

Ratings

Atera

SyncroMSP

Overall

Meets Requirements

Ease of Use

Ease of Setup

Ease of Admin

Quality of Support

Ease of Doing Business with

Product Direction (% positive)

Competitors

Atera

Product Summary

Use Cases

Shortcomings

SyncroMSP

Product Summary

Use Cases

Shortcomings

NinjaOne

Why your peers choose us over Atera and SyncroMSP

What they're saying

Watch a Demo of the #1 IT Management Software on G2

Related resources

Atera

SyncroMSP

Resources

Company

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