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Atera vs Connectwise Automate

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NinjaOne

Ratings

Atera

Connectwise Automate

NinjaOne Logo®

Overall

4.6
4.1

4.8

Meets Requirements

8.9
8.4

9.2

905 responses

Ease of Use

9.2
337 responses
7.2
99 responses

9.3

912 responses

Ease of Setup

9.1
254 responses
6.2
61 responses

9.4

804 responses

Ease of Admin

9
262 responses
7.1
61 responses

9.5

80 responses

Quality of Support

9.1
315 responses
7.4
93 responses

9.4

876 responses

Ease of Doing Business with

9.4
257 responses
8.8
495 responses

9.6

808 responses

Product Direction (% positive)

9.5
323 responses
6.9
97 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Atera

Product Summary

Atera is an RMM platform designed to help IT teams automate and customize their workflows for greater IT efficiency. With Atera, users gain access to RMM, remote access, helpdesk and ticketing, patch management, and network discovery. The software enables IT professionals to gain insight and control over their digital environments.

Use Cases

  • RMM:
    Atera provides a RMM solution that allows IT professionals to manage and monitor endpoints.
  • PSA:
    Atera offers a PSA solution that includes billing, helpdesk, and reporting.
  • Patch management:
    IT teams can automate Windows, Mac, & Linux patching on endpoint devices.
  • Network discovery:
    Scan and secure your networks in real time to gain insight into your IT environment.

Shortcomings

  • Inconsistent customer service:
    Customer service can be inconsistent with lengthy response times, which makes it challenging for users to receive the IT help and answers they need.
  • Limited integrations:
    Integration options are limited compared to alternative solutions.
  • Patch management issues:
    Patch management is not centralized or intuitive, and users find it difficult to schedule and manage patches from the platform.
  • Scarce network monitoring options:
    While Atera does have network monitoring software, it does not provide enough information to offer comprehensive control and visibility into a network.

Connectwise Automate

Product Summary

ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that simplifies and automates managing, maintaining, and troubleshooting endpoints. Its scripting function allows managed service providers (MSPs) and IT teams to automate routine processes and workflows and customize the platform to meet their needs.

Use Cases

  • Remote endpoint management:
    From a single view, users can monitor device status and manage endpoints, solving performance or security issues without disruptive downtime
  • Patch and software management:
    Deploy applications and install updates using the solution ensure that devices are configured, optimized, and secure.
  • Automation:
    Cut down on routine IT workloads by automating repeatable tasks.

Shortcomings

  • Difficult implementation:
    Initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help implement and use the solution.
  • Complex interface:
    Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
  • Lack of support for non-Windows devices:
    The solution is built more for Windows devices with less patching, actions, and data for other OS.

NinjaOne

Why your peers choose us over Atera and Connectwise Automate

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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