Powerful and intuitive remote monitoring and management
Best-in-Class Support
NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
Fast, Intuitive UI
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not week.
Easy and effective automation
NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.
NinjaOne vs. Kaseya Reviews
Based on G2 Spring 2024
Kaseya
Kaseya Virtual System Administrator (VSA) is a cloud-based remote monitoring and management software (RMM) designed with technicians in mind. VSA helps IT teams and managed service providers (MSPs) manage endpoint devices from anywhere and protect them from security threats with threat detection. Automation capabilities allow users to set up repeatable IT processes, auto-remediation of issues, and software patches.
Use Cases
- Remote endpoint management:
Users can detect and manage endpoint devices to resolve issues and support device performance, as well as monitor endpoint network connectivity. - Patch deployment:
Tools like automation and predefined application lists make rolling out patches and software updates easy and seamless. - Automation:
Technicians can create their own scripts or access a script library.
Shortcomings
- Lack of support for non-Windows devices:
Users have reported that macOS does not receive adequate support. - Missing features:
Some G2 users have said that Kaseya does not offer many out-of-the-box features. - Complex interface:
Being proficient with VSA requires a decent amount of training and can take a while to get up and running.
NinjaOne
Why your peers choose us over Kaseya
Kaseya VSA is cloud-based remote monitoring and management software designed for MSPs of all sizes. While reliable for basic functions, some G2 users have stated that the platform could improve its user-friendliness, out-of-the-box features, and customer support.
Conversely, over 17,000+ customers worldwide choose NinjaOne for its powerful and lightweight RMM solution. The trusted endpoint management company automates the hardest parts of IT to deliver visibility, security, and control over all endpoints so that you achieve radical efficiency from day one. This single-mindedness to your success has led to a proven track record of improved productivity, reduced security risks, and lowered IT costs in just weeks.
With Ben Estephan, President, Inhouse-Support
NinjaOne is Trusted by Over 17,000 MSPs & IT Pros Across the Globe
Here’s What Our Customers Say About Us
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Deliver Remarkable IT Services
Powerful
Tools to deliver exceptional IT services
NinjaOne offers all the tools you need for endpoint management and none that you don’t. We combine a comprehensive IT monitoring and management toolset with best-in-class integrations into a single-pane-of-glass, ensuring you can deliver exceptional IT services quickly and effectively.
Exceptional UX
Spend less time managing your tools
NinjaOne was built for the next generation of IT management. It’s fast, accessible from anywhere, and intuitive to use. We work hard to make sure our platform is simple to use, offers a beautiful UI, and provides a consistent user experience across web and mobile.
Supportive
Support that helps you grow
With 100% free local support, training, and onboarding, we pride ourselves on offering the best support in the industry. Rated #1 in support and customer satisfaction, we are obsessed with releasing stable solutions, minimizing response times, and ensuring our partners are 100% satisfied with every interaction they have with NinjaOne.
Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
Connectwise
Teamviewer
ScalePad
Bitdefender
IT Glue
Computicate
Autotask
NinjaOne vs. Kaseya FAQs
How does Kaseya compare to NinjaOne?
Kaseya is used by MSPs to manage and secure their endpoints, but its interface can be sluggish at times. In addition, some G2 users have stated that Kaseya does not offer as many out-of-the-box features, requiring them to pay for add-ons.
This is why NinjaOne remains the top alternative to Kaseya. Not only is it proven to help IT enterprises of all sizes across all industries realize better business outcomes, but it also gives your IT teams the tools they need to easily manage, deploy, and control endpoints at any scale in one platform.
How does customer support compare between Kaseya vs. NinjaOne?
Many G2 users have stated that Kaseya could improve its customer support, both in speed and knowledgeability. NinjaOne boasts one of the fastest first-response times, under 30 minutes from receiving an IT ticket, and the market-leading CSAT (customer satisfaction score) of 97%.This is why NinjaOne is rated #1 in customer support.
Does Kaseya provide an intuitive user interface?
Across all leading review sites, NinjaOne ranks higher than Kaseya for its ease of use and visually appealing user interface. Business leaders appreciate NinjaOne’s commitment to design an RMM software solution that can be used by almost anyone, regardless of technical skill or experience.
How does Kaseya compare to NinjaOne for innovation & product development?
Compared to Kaseya, NinjaOne is notably renowned for its innovation and product development. Designed by IT for IT, NinjaOne constantly enhances its entire product portfolio based on customer feedback and a thorough QA process. Its publicly accessible product roadmap ensures that clients always know where the company is going and that it is dedicated to innovation and development.
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