NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Criteria |
SysAid |
|
---|---|---|
Overall Rating | Â 4.8 out of 5 (1,108) | Â 4.5 out of 5 (674) |
Meets Requirements |
9.1
|
8.9
|
Ease of Use |
9.3
|
8.9
|
Ease of Setup |
9.3
|
8.4
|
Ease of Admin |
9.3
|
8.7
|
Quality of Support |
9.4
|
9.0
|
Ease of Doing Business With |
9.6
|
9.0
|
Product Direction (% positive) |
9.8
|
9.0
|
NinjaOne’s interface offers a more unified, user-friendly design than SysAid, significantly reducing the learning curve and streamlining IT workflows. While SysAid’s remote control capabilities are limited as they only offer remote access through TeamViewer and can be slow, NinjaOne offers seamless and reliable remote control, allowing technicians to quickly and securely troubleshoot issues from anywhere. SysAid also integrates with fewer third-party application integrations than NinjaOne, limiting users’ options.
with Mark Andres, Director of IT Services at GSDSolutions
The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.
Chris Saas, Owner, OWC Pro IT Services
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Slack
Promys
Accelo
Webroot
SentinelOne
Splashtop
Malwarebytes
RepairShopr
ConnectWise
TeamViewer
ScalePad
Bitdefender
Computicate
Autotask
Compared to SysAid, NinjaOne’s user interface is easier and faster to set up and use, significantly improving productivity. NinjaOne’s powerful remote access offers stable connectivity and performance and more third-party integrations.
SysAid’s remote access capabilities are limited, as remote support can only be provided through its TeamViewer integration. This limits users’ options for remote control tools. NinjaOne offers fast connectivity during remote sessions and integrates seamlessly with multiple leading remote control tools
No, one of the most common complaints from SysAid reviews on G2 is how steep the learning curve can be and how long its initial configuration takes. NinjaOne’s intuitive interface allows IT teams to get up and running quickly without extensive training. Additionally, NinjaOne’s #1 ranked customer support provides knowledgeable guidance for setup and promptly addresses any issues.
According to SysAid users on review aggregate sites such as G2 and Capterra, the platform’s UI is difficult to navigate. In contrast, NinjaOne is easy to use and navigate, drastically improving efficiency for IT teams and MSPs.
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