NinjaOne vs. SysAid: Why your peers choose NinjaOne over SysAid

Powerful and intuitive remote monitoring and management

Best-in-Class Support

NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.

Fast, Intuitive UI

NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.

Easy and effective automation

NinjaOne enables our partners to automate almost anything using scripting languages you already know including Powershell, ShellScript, Batch, and more – no need to learn a proprietary scripting language that locks you in.

NinjaOne vs. SysAid Reviews

Criteria
SysAid
Overall Rating  4.8 out of 5 (1,108)  4.5 out of 5 (674)
Meets Requirements
9.1
Responses: 971
8.9
Responses: 456
Ease of Use
9.3
Responses: 979
8.9
Responses: 527
Ease of Setup
9.3
Responses: 862
8.4
Responses: 456
Ease of Admin
9.3
Responses: 883
8.7
Responses: 464
Quality of Support
9.4
Responses: 940
9.0
Responses: 519
Ease of Doing Business With
9.6
Responses: 866
9.0
Responses: 459
Product Direction (% positive)
9.8
Responses: 964
9.0
Responses: 497
Based on G2 Spring 2024

SysAid

PRODUCT SUMMARY

SysAid is a cloud-based help desk platform that provides visibility and control over IT service operations. This solution focuses on automation and ticketing capabilities to help organizations generate, organize, and assign tickets and resolve issues.

Competitor Use Cases: 

  • IT support automation: With SysAid’s automation, technicians can automate repeating tasks, freeing up IT support teams to work on more complex and strategic tasks.
  • Ticketing system: SysAid’s ticketing system has a self-service portal for ticket submission and makes it easy to assign, track, sort, and monitor tickets.
  • Asset inventory: SysAid provides visibility of all IT assets, allowing technicians to track all the hardware and software in an IT environment.

Competitor Shortcomings:

  • Remote access: SysAid offers embedded TeamViewer for their remote access which limits options for IT support teams.
  • User interface: G2 reviews have stated that the interface is clunky. The designs also differ between pages, resulting in a disjointed user experience. 
  • Initial setup: SysAid has a steep learning curve that requires more time and resources to get up and running.

NinjaOne

Why your peers choose us over SysAid

NinjaOne’s interface offers a more unified, user-friendly design than SysAid, significantly reducing the learning curve and streamlining IT workflows. While SysAid’s remote control capabilities are limited as they only offer remote access through TeamViewer and can be slow, NinjaOne offers seamless and reliable remote control, allowing technicians to quickly and securely troubleshoot issues from anywhere. SysAid also integrates with fewer third-party application integrations than NinjaOne, limiting users’ options.

NinjaOne is Trusted by Over 17,000 MSPs & IT Pros Across the Globe

G2 Crowd 5 sars
GetApp 5 stars
Capterra 5 stars
Software Advice 5 Stars
GetApp Category Leaders 2024
Capterra Shortlist 2024
Software Advice Best Customer Support 2022 badge

Here’s What Our Customers Say About Us

The best thing about our switch to NinjaOne from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without other features and settings getting in your way.

Chris Saas, Owner, OWC Pro IT Services

NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.

Ryan Reiffenberger, Reiffenberger.NET Technology Solutions

Deliver Remarkable IT Services

Get insights icon

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Enduser support icon

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more icon

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Fast icon

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

Growth icon

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Strong 3rd Party Integrations for a Single-Pane-of-Glass Experience

Slack logo icon

Slack

Promys logo icon

Promys

Accelo logo icon

Accelo

Webroot logo icon

Webroot

SentinelOne logo icon

SentinelOne

Splash logo icon

Splashtop

Malware Bytes logo icon

Malwarebytes

RepairShop logo icon

RepairShopr

Connect wise logo icon

ConnectWise

Teamviewer integration icon

TeamViewer

Scalepad logo icon

ScalePad

Bitdefender logo icon

Bitdefender

IT Glue logo icon
IT Glue
Computicate logo icon

Computicate

Autotask logo icon

Autotask

SolarWinds logo

NinjaOne vs. SysAid FAQs

Compared to SysAid, NinjaOne’s user interface is easier and faster to set up and use, significantly improving productivity. NinjaOne’s powerful remote access offers stable connectivity and performance and more third-party integrations.

SysAid’s remote access capabilities are limited, as remote support can only be provided through its TeamViewer integration. This limits users’ options for remote control tools. NinjaOne offers fast connectivity during remote sessions and integrates seamlessly with multiple leading remote control tools

No, one of the most common complaints from SysAid reviews on G2 is how steep the learning curve can be and how long its initial configuration takes. NinjaOne’s intuitive interface allows IT teams to get up and running quickly without extensive training. Additionally, NinjaOne’s #1 ranked customer support provides knowledgeable guidance for setup and promptly addresses any issues.

According to SysAid users on review aggregate sites such as G2 and Capterra, the platform’s UI is difficult to navigate. In contrast, NinjaOne is easy to use and navigate, drastically improving efficiency for IT teams and MSPs.

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