NinjaOne has been recognized as #1 in support year-after-year by our partners on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
NinjaOne makes your technicians more efficient with an intuitive, modern interface that puts all your decisions in one place and cuts out extra clicks. New technicians can learn NinjaOne in a matter of hours, not weeks.
Criteria | GoTo Resolve | |
---|---|---|
Overall Rating | 4.8 out of 5 (1,443) | 4.4 out of 5 (436) |
Meets Requirements | 9.1 Responses: 1,295 | 9 Responses: 351 |
Ease of Use | 9.2 Responses: 1,310 | 9 Responses: 352 |
Ease of Setup | 9.3 Responses: 1,182 | 8.9 Responses: 183 |
Ease of Admin | 9.3 Responses: 1,187 | 8.9 Responses: 173 |
Quality of Support | 9.4 Responses: 1,253 | 8.7 Responses: 303 |
Ease of Doing Business With | 9.6 Responses: 1,162 | 8.8 Responses: 163 |
Product Direction (% positive) | 9.8 Responses: 1,296 | 8 Responses: 341 |
Based on G2 Fall 2024
GoTo Resolve is a remote monitoring and management (RMM) platform designed primarily for small—to medium-sized organizations focusing on IT support and customer service. This platform consolidates remote management, help desk, and remote access functionalities to streamline IT operations.
GoTo Resolve is an IT management tool similar to NinjaOne but mainly focuses on remote monitoring and support, which can be helpful for technicians who prioritize those functionalities. However, it may also make some IT professionals seek a more comprehensive IT management suite with features beyond remote support.
NinjaOne is the better choice for IT professionals and MSPs for its comprehensive IT feature sets. The platform aims to consolidate essential IT functionalities into a centralized console, ensuring a “single pane of glass” approach and overall visibility over managed endpoints. NinjaOne has key capabilities that matter most to IT experts, such as backup and restore, automation, ticketing, and more. It also boasts a robust remote monitoring and management (RMM) that ranks #1 on G2, along with other essential IT features like endpoint management and patch management.
with Mark Andres, Director of IT Services at GSDSolutions
As we grew, we started looking for tools that would help us support more clients more efficiently. We wanted something that gave us more control over endpoints and systematically keep tabs on devices. We needed a tool that would notify us when something was wrong, let us customize those alerts, and help us automate tasks…What really set NinjaOne apart for us was the great design, modern technology, and the new features that come out all the time.”
Brian Roemen, Principal and CTO, Brave North Technology
NinjaOne is incredibly easy to use, combining a fluid interface with powerful back-end features. There’s no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is… easy to navigate.
Ryan Reiffenberger, Reiffenberger.NET Technology Solutions
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
Slack
Promys
Accelo
Webroot
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Splashtop
Malwarebytes
RepairShopr
Teamviewer
ScalePad
Bitdefender
Computicate
Autotask
As mentioned, most of GoTo Resolve’s shortcomings are related to the platform’s stability. Performance speed and connection issues can result in a range of problems, from slow loading times to frequent disconnections. These may cause workflow disruptions.
Meanwhile, NinjaOne is built with reliability, ensuring that the mentioned issues are prevented or at least don’t go unnoticed. This makes NinjaOne an ideal choice for MSPs and IT administrators looking for a Comprehensive Endpoint Manager that is stable and reliable.
GoTo Resolve lacks real-time monitoring functionalities, which may affect proactive IT management and preventative maintenance. In contrast, NinjaOne features real-time monitoring functionalities for your endpoints, ensuring a proactive approach to issue detection and troubleshooting.
Yes. GoTo Resolve offers 24/7 support from its Global Customer Support team. However, since GoTo Resolve caters mainly to small—to medium-sized organizations, it might need help handling large-scale enterprises. Meanwhile, NinjaOne caters to businesses of all sizes, making its 24/7 tech support with live representatives deliver exceptional service to any client regardless of company size.