Powerful and intuitive remote monitoring and management
Top-Rated Patch Management
NinjaOne offers top-rated OS patch management capabilities for Windows, Mac, and Linux endpoints and automated patching for over 100 third party Windows applications.
One-click Remote Tools
NinjaOne gives our partners a robust suite of behind-the-scenes remote management tools for Windows, Mac, and Linux so you can triage incidents without without connecting directly to the machine or interrupting end-users.
Best-in-class Support
NinjaOne has been recognized as #1 in support year-after-year by users on G2. With free and unlimited onboarding, training, and support, we are your partner in success.
NinjaOne vs. Datto Reviews
 |
Datto |
|
|---|---|---|
| Overall | 4.8 (1,443) |
4.5 (555) |
| Meets Requirements | 9.1 1,295 Responses |
8.9 504 Responses |
| Ease of Use | 9.2 1,310 Responses |
8.8 530 Responses |
| Ease of Setup | 9.3 1,182 Responses |
8.7 447 Responses |
| Ease of Admin | 9.3 1,187 Responses |
8.9 388 Responses |
| Quality of Support | 9.3 1,253 Responses |
8.4 455 Responses |
| Ease of Doing Business With | 9.6 1,162 Responses |
9.0 361 Responses |
| Product Direction (% positive) | 9.8 1,296 Responses |
9.1 501 Responses |
Based on G2 Fall 2024
Datto
Product Summary
Datto, a Kaseya company, is an IT management business that offers RMM, network management, PSA, and data protection solutions. Datto allows IT departments and MSPs to manage their businesses and provide IT services from a single platform. Additionally, Datto solutions are scalable and customizable to adapt to IT environments.
Use Cases
- IT management:
Datto provides IT management solutions, which include RMM, network management, and remote access. - IT security:
Using Datto, IT teams can secure their IT environments with data backups and EDR. - PSA:
Datto PSA can improve business visibility, allowing leadership to make data-driven decisions.
Shortcomings
- Patch management issues:
When patches and other related tasks fail, it’s difficult to troubleshoot since Datto does not provide enough specific error information for users. - Customer support:
Some G2 users have stated that Datto’s customer support can be inconsistent regarding response time and tailored answers to each IT ticket. - Full trial: Whereas Datto limits functionality at the start to lure you into signing a contract, NinjaOne allows you to use their entire platform so you can fully understand their solution from the very beginning.
Why your peers choose NinjaOne over Datto
Datto RMM is a cloud-based platform that helps IT teams remotely monitor, manage, and support endpoints in a single pane of glass. While a reliable solution for SMBs, Datto could improve its customer support, ease of use, and patch management system.
This is why NinjaOne is the #1 alternative to Datto. 24,000+ customers worldwide trust NinjaOne to seamlessly monitor, manage, and secure their endpoints and drive radical efficiency from day one. Specifically, G2 users choose NinjaOne over Datto because it is a comprehensive, powerful, and lightweight solution offering many features and functionalities.
“When we were using Datto, we had one employee who was fully dedicated to getting the most out of our RMM. NinjaOne is so easy to use and learn and includes so much out of box functionality, that when we switched to NinjaOne, we no longer needed an RMM manager. The amount of time NinjaOne saves us is worth every penny,”
Martin Wells // CEO at The Syscomm Group
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT Glue-
Splashtop
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Azure
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SentinelOne
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Slack
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CrowdStrike
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Okta
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ConnectWise
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N-Able
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One Login
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IT Glue
Deliver remarkable IT services
Get insights at-a-glance
See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.
Improve end-user support
Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.
Do more with less
Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.
Focus on growth
Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.
Complete tasks faster
Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster
NinjaOne vs. Datto FAQs
How does Datto compare to NinjaOne?
NinjaOne excels in its user-friendliness. Compared to Datto, which may be complicated for some, NinjaOne can be used by almost anyone. NinjaOne is also a superior Datto alternative in terms of integration capabilities and reliability: NinjaOne remains fast whether you’re managing 50 or 50,000 endpoints.
Does Datto offer third-party patching?
Datto does offer third-party patching, but it is limited compared to NinjaOne. Some G2 users have said that Datto’s patch management does not automatically patch all business applications, with some software needing to be manually patched. Conversely, NinjaOne leverages automation to improve your patching compliance. You can read about NinjaOne’s patch management solution for more information.
Does Datto provide a mobile app or end user portal?
Datto released its Workplace Mobile 4.1 in 2021 for iOS/iPadOS and Android. Currently, it does have an end-user portal.
How does implementation compare between NinjaOne vs Datto?
As an entirely cloud-based solution, NinjaOne is incredibly quick to set up and implement. In addition, NinjaOne offers free and unlimited onboarding, training, and support, contributing to its market-leading CSAT (customer satisfaction score) of 97%.
While Datto is also cloud-based, some G2 users have said that the initial learning curve can overwhelm beginner IT technicians.
Does Datto offer remote tools for Windows, mac OS, and Linux?
Currently, Datto only offers remote control tools for Windows. NinjaOne, on the other hand, offers remote tools for Windows, macOS, and Linux devices. This makes NinjaOne an all-in-one solution that allows you to manage more endpoint devices in a single platform.
Learn how NinjaOne can help you simplify IT operations.