NinjaOne vs. Acronis

Why your peers choose NinjaOne over Acronis

NinjaOne

VS

NinjaOne vs. Acronis Reviews

Acronis
Overall4.7

(4,313)
4.3

(742)
Meets Requirements9.0
4,101 Responses
8.7
555 Responses
Ease of Use9.1
4,143 Responses
8.6
561 Responses
Ease of Setup9.1
3,892 Responses
8.5
295 Responses
Ease of Admin9.1
3,086 Responses
8.4
289 Responses
Quality of Support9.1
3,931 Responses
8.3
492 Responses
Ease of Doing Business With9.4
3,019 Responses
8.4
268 Responses
Product Direction (% positive)9.7
3,969 Responses
8.3
553 Responses

Based on G2 Summer 2026

Acronis

Product Summary

Acronis Cyber Protect Cloud is a cyber protection solution that ensures the security of all business data for MSPs and IT teams. It offers backup, disaster recovery, security, automation, and management capabilities and as well as integration with many other tools.

Overall, Acronis empowers providers to deliver reliable services with endpoint management, IT security and data backup and recovery.

Use Cases

  • Endpoint management: Users of Acronis can monitor, manage, and back up all their endpoints regardless of location.
  • Data backup and recovery: Acronis enables IT teams to secure and protect critical data using the tool’s backup and recovery features.
  • IT security: IT professionals can proactively secure their IT environments with EDR, among Acronis’s offered cybersecurity features..

Shortcomings

  • Steep learning curve: According to reviews, it can take a while to fully understand and utilize all of the software’s features and capabilities.
  • Update/configuration challenges: Users have reported auto-update failure on agents as well as extra configuration work for integrations with third-party tools.
  • Support can be improved: Some users have often found Acronis Cyber Protect Cloud’s customer support to be inconsistent or slow.

Why your peers choose NinjaOne over Acronis

NinjaOne is a comprehensive IT solution that consolidates various essential IT functionalities that matter to IT professionals and managed service providers. While Acronis provides a strong data protection solution with backup and recovery features, NinjaOne goes beyond that with its all-in-one workspace, using automation to streamline tasks like remote monitoring and management, patching, and reporting.

For organizations looking to extend protection to cloud data, NinjaOne also offers a robust SaaS backup solution for Microsoft 365 and Google Workspace, which can add extra protection for essential cloud data. These, along with the platform’s core features, allow teams to improve IT efficiency, reduce downtime, and deliver exceptional client service. IT teams and MSPs benefit more from one product that can bring unification, automation, and enhanced security to their IT environment, including data backup.

“NinjaOne’s all in one solution gives me access to our automations, our patch management, our backup solution, our remote access tools, and our antivirus integrations.”

Oliver Guy // IT Administrator at Decked

This is why customers love us

Deliver remarkable IT services

Monitoring and Alerting icon

Get insights at-a-glance

See the status of all your endpoints and know what needs immediate attention across all your end-users with a single-pane-of-glass view.

Helpdesk icon

Improve end-user support

Keep end-users happy and ticket volumes low by identifying and remediating issues before end users report them.

Endpoint task automation icon

Do more with less

Easy-to-use remediation tools and powerful automation allows your staff to spend less time on day-to-day remediation while achieving better results.

Eliminate Manual tasks icon

Focus on growth

Less time managing unhappy end-users means you can spend more time on strategic initiatives that help your business grow.

Complete tasks faster

Unlike legacy, on-premise solutions, NinjaOne is cloud native. Everything in NinjaOne can be done in fewer clicks with a quick, responsive UI so you can complete tasks faster

NinjaOne vs. Acronis FAQs

While Acronis excels in data protection and backup solutions, NinjaOne takes a more comprehensive approach beyond these functionalities. As a comprehensive RMM platform, NinjaOne is a more robust choice for IT professionals and MSPs seeking an all-in-one solution to streamline their workflow.

Acronis focuses on data protection and backup, which is ideal for organizations primarily concerned with securing and restoring data across various environments. On the other hand, NinjaOne offers similar functionalities integrated with other key features under a single, unified endpoint management platform. With built-in asset management, endpoint monitoring, patching, and SaaS backupall in a single pane of glassNinjaOne streamlines operations while providing centralized visibility into IT assets and backups.

Acronis receives fair feedback for its support from review aggregators G2 and Capterra. However, NinjaOne excels more in this aspect by continuously ranking #1 for support and service based on a third-party survey of MSPs. NinjaOne also boasts an annual average CSAT score of 98.4 and a 31-minute average response time. Additionally, NinjaOne offers free unlimited onboarding and training, complementing its reliable self-help resources. This only shows NiniaOne’s dedication to both customer support and success.

Acronis offers backup capabilities as part of its broader cyber protection platform, but it often requires additional configuration and expertise to manage effectively. 

Meanwhile, NinjaOne Backup is designed with simplicity and efficiency in mind, offering fast deployment, intuitive policy-based management, and seamless integration into NinjaOne’s RMM platform. This makes it easier for IT teams and MSPs to manage backups alongside monitoring and patching without switching tools or interfaces. 

On the one hand, Acronis provides flexible backup options suitable for complex environments, but many users report a steeper learning curve and higher administrative overhead when managing backups at scale. 

On the other hand, NinjaOne simplifies backup management through automation, centralized policies, and a unified dashboard. IT teams can configure, monitor, and restore backups for many endpoints quickly, reducing operational complexity and saving time. 

Acronis offers backup reporting focused on data protection metrics, though this information is often siloed within the backup and security console. 

Conversely, NinjaOne delivers backup visibility as part of a broader endpoint and asset management view. Backup status, alerts, and reporting are fully integrated with device health, patch status, and automation workflows, enabling IT teams and MSPs to gain better operational insight and respond faster to issues. 

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Snapshot Report Citation: IDC Business Value Snapshot sponsored by NinjaOne, The Business Value of NinjaOne for IT Operations, Doc #US54520326-BVS, May 2026.


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This comparison represents our assessment of publicly available product capabilities as of January 2025. Our evaluation draws on vendor-provided materials, including product documentation and release notes, as well as publicly available pricing information, customer feedback, and analyst insights. Where applicable, details were reviewed against the vendor’s then-current generally available (GA) release as of the date indicated.
Enterprise IT leaders evaluating endpoint management platforms don’t just compare features: they also assess the time it takes to deliver value, the number of people needed to operate the system, and the actual cost after deployment, training, and ongoing operation. NinjaOne delivers measurable results. On average, deployment is completed in less than 30 days; operators become proficient in less than 10 days. There is no infrastructure to provision, no phased rollout, and no deployment project scope to define: cloud-native SaaS means your team becomes productive in days, not months. Your team configures, operates, and scales the system without dedicated administrators, proprietary query languages, or ongoing vendor support. And all of this on a unified platform, with no mandatory professional services, no premium support tiers, no hidden renewal costs, and rich features that don’t compromise the digital employee experience your organization is striving for.