PRTG Network vs SuperOps

NinjaOne

Ratings

PRTG Network Monitor

SuperOps

NinjaOne Logo®

Overall

4.6
4.6

4.8

Meets Requirements

9.2
73 responses
8.9
107 responses

9.2

905 responses

Ease of Use

9.2
73 responses
9.1
109 responses

9.3

912 responses

Ease of Setup

8.5
55 responses
9.1
94 responses

9.4

804 responses

Ease of Admin

8.5
55 responses
9
94 responses

9.5

80 responses

Quality of Support

8.4
63 responses
9.6
106 responses

9.4

876 responses

Ease of Doing Business with

8.8
51 responses
9.4
94 responses

9.6

808 responses

Product Direction (% positive)

9
67 responses
9.9
107 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

PRTG Network Monitor

Product Summary

Praessler PRTG Network Monitor is an infrastructure monitoring solution that empowers sysadmins and IT teams to keep track of network devices around the globe. PRTG Network Monitor simplifies collecting device status and health reports and sending out alerts for unusual metrics. Pricing plans are based on sensor-based licensing.

Use Cases

  • Remote monitoring:
    With remote monitoring functions, PRTG Network Monitor can detect device status, and other metrics that the sensors have been configured to measure.
  • Network management:
    PRTG provides visibility with dashboards that can display network conditions and issues such as network outages and traffic packet loss.
  • IT infrastructure security:
    Its alert and report system acts a first line of defense against malware and other network vulnerabilities, allowing users to act quickly.

Shortcomings

  • Limited features:
    PRTG focuses primarily on network monitoring, and some users have complained about lack of integrations.
  • Pricing:
    While they offer flexible plans, users have said that the sensor-based prices can become expensive with larger networks.
  • Alert issues:
    Reviewers have noted that there are several issues with alerts such as lack of alerts for issues other than outages and disruptive false positive notifications.

SuperOps

Product Summary

SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.

Use Cases

  • Patch management:
    Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards.
  • IT automation:
    SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS.
  • IT asset management:
    Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.

Shortcomings

  • Lacks many features:
    As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have.
  • Ticketing issues:
    SuperOps ticketing feature lacks quality-of-life features and can be buggy.
  • Limited integrations:
    G2 reviewers have said that the list of third-party integrations still needs to be expanded.

NinjaOne

Why your peers choose us over PRTG Network Monitor and SuperOps

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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