Ratings
Scalefusion
SuperOps
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Spring 2024
Competitors
Scalefusion
Product Summary
Scalefusion is an endpoint management system that allows enterprises and IT administrators to monitor and manage their fleet of digital devices for businesses. It offers support for diverse devices, including laptops, desktops, tablets, smartphones, and even POS systems.
Use Cases
- OS support:
Scalefusion supports major desktop operating systems such as Windows, macOS, and Linux. - Device lockdown:
The platform offers a “kiosk mode” functionality that allows administrators to lock down endpoints for specific purposes. - Easy setup:
The setup process is straightforward, allowing for faster deployment and reducing the burden on IT resources.
Shortcomings
- Navigation:
Scalefusion can sometimes be challenging to navigate, affecting the overall user experience. - Licensing Management:
Scalefusion’s license management can be improved to better accommodate businesses with a large and frequently changing number of devices. - Documentation for troubleshooting:
Scalefusion’s documentation for troubleshooting could be improved to provide ultimate fixes on issues without having to contact customer support.
SuperOps
Product Summary
SuperOps is a unified remote monitoring and management (RMM) solution that focuses on serving fast-growing small-to-medium businesses.
Use Cases
- Patch management:
Automated patching allows SuperOps users to ensure that devices and servers comply with industry standards. - IT automation:
SuperOps can automate repeatable tasks to reduce the need for manual intervention. This platform also offers out-of-the-box scripts commonly used by MSPS. - IT asset management:
Users can monitor all of an organization’s hardware and software globally and remotely access devices to remediate anomalies and issues.
Shortcomings
- Lacks many features:
As a newer solution on the market, SuperOps lacks many features that more mature RMM providers have. - Ticketing issues:
SuperOps ticketing feature lacks quality-of-life features and can be buggy. - Limited integrations:
G2 reviewers have said that the list of third-party integrations still needs to be expanded.
NinjaOne
Why your peers choose us over Scalefusion and SuperOps
NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.
In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.
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