Ratings
IBM Security MaaS360
SuperOps
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
IBM Security MaaS360
Product Summary
IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.
Use Cases
- Mobile device management (MDM):
MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features. - IT automation:
Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout. - Patch management:
MaaS360 can detect when devices are missing critical patches and allow users to push out those missing updates to all devices or to a single device.
Shortcomings
- Notifications:
Some users have reported MaaS360’s inconsistencies in delivering critical notifications which can potentially lead to delays in receiving important updates. - Complex interface and set-up:
Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities. - Customer support:
Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.
SuperOps
Product Summary
SuperOps is a unified, AI-powered platform that merges PSA, RMM, automation, and documentation for MSPs and internal IT teams — delivering operational efficiency, scalability, and simplified tool consolidation.
Use Cases
- Unified PSA and RMM: SuperOps builds its PSA and RMM on a shared database, meaning alerts, tickets, assets, and client records live in one place without requiring a separate sync between tools.
- Modern interface: SuperOps offers a clean, fast UI that is consistently noted by users as intuitive and easy to navigate, reducing onboarding time for new technicians.
- AI-assisted ticketing: SuperOps includes Monica AI, which assists with ticket summarization, triage, and basic workflow automation for service desk teams.
Shortcomings
- No native remote access: SuperOps does not include its own remote access technology. Remote desktop access is delivered through third-party integrations such as ISL Online and Splashtop, each requiring separate configuration and licensing.
- No native backup: SuperOps does not include built-in endpoint backup. Backup and recovery workflows require third-party integrations, adding separate setup, billing, and vendor management to the IT environment.
- No background remote sessions: SuperOps does not support background remote sessions, meaning technicians cannot open an independent session on an endpoint without affecting the user’s active session. Remediation and troubleshooting work requires interrupting the end user, adding friction and disruption to routine fixes.
NinjaOne
Why your peers choose us over IBM Security MaaS360 and SuperOps
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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