Automox vs IBM Security MaaS360

NinjaOne

Ratings

Automox

IBM Security MaaS360

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Overall

4.5
4.1

4.8

Meets Requirements

8.7
45 responses
9.4
117 responses

9.2

905 responses

Ease of Use

9.3
45 responses
8
118 responses

9.3

912 responses

Ease of Setup

9.2
42 responses
7.5
81 responses

9.4

804 responses

Ease of Admin

9.1
44 responses
7.9
77 responses

9.5

80 responses

Quality of Support

9.3
41 responses
7.9
113 responses

9.4

876 responses

Ease of Doing Business with

9.4
41 responses
7.9
76 responses

9.6

808 responses

Product Direction (% positive)

9.5
44 responses
8
122 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

Automox

Product Summary

Automox is a cloud-native endpoint management solution that offers automated patch management and configuration of endpoints across multiple OS. Automox provides managed service providers (MSPs) and IT teams visibility of all endpoints. It allows organizations to automate software patch deployment, create custom scripts for Windows, MacOS, and Linux endpoints, and support third-party software.

Use Cases

  • Patch management:
    Automox automates software updates and the deployment of critical patches for endpoint device systems. Patch automation and custom configurations are available for Windows, MacOS, and Linux, as well as third-party software, including Google, Amazon, Adobe, and Java.
  • Remote monitoring:
    The built-in Automox Remote Control offers full visibility of all endpoints. IT administrators can locate non-compliant devices and remotely access, patch, and troubleshoot any issues.
  • Automated vulnerability remediation:
    Automox can integrate with scanning solutions to detect endpoint vulnerability.

Shortcomings

  • Complexity:
    Some users might find the platform’s advanced features a bit overwhelming, particularly if they are looking for a simple patch management solution.
  • Device recognition:
    Some users have encountered devices incorrectly showing an offline status. This issue requires the device to be manually rebooted to resolve.
  • Reporting:
    Some users have expressed that Automox’s reporting capabilities do not meet their needs as reports have limited information. Furthermore, the lack of multi-tenancy requires users to view reports from each tenant individually.

IBM Security MaaS360

Product Summary

IBM Security MaaS360 is a unified endpoint management system designed to streamline and secure the management of diverse endpoints within an enterprise. This solution centralizes the monitoring and management of Windows, macOS, iOS, Android, and IoT endpoint devices. MaaS360 provides visibility of devices’ health and compliance status to maintain security policies and operational efficiency.

Use Cases

  • Mobile device management (MDM):
    MaaS360 enables IT professionals to manage, secure, and monitor mobile devices across various OSs with remote wiping and application deployment features.
  • IT automation:
    Users can utilize MaaS360’s automation to customize policies that automate routine tasks such as device configuration and update rollout.
  • Patch management:
    MaaS360 can detect when devices are missing critical patches and allow users to push out those missing updates to all devices or to a single device.

Shortcomings

  • Pricing:
    MaaS360 reviews on G2 have found the platform more expensive than other UEM solutions, which can be prohibitive for startups and small to medium-sized businesses.
  • Complex interface and set-up:
    Users have complained about the difficulty of setting up and managing MaaS360. This solution requires additional training and support so technicians can fully leverage all its capabilities.
  • Customer support:
    Reviewers have complained that MaaS360’s technical support needs more training and that customer support takes a while to respond.

NinjaOne

Why your peers choose us over Automox and IBM Security MaaS360

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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