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ManageEngine Endpoint Central vs SolarWinds Dameware

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NinjaOne

Ratings

ManageEngine Endpoint Central

SolarWinds Dameware

NinjaOne Logo®

Overall

4.4
4.2

4.8

Meets Requirements

8.7
8.7

9.2

905 responses

Ease of Use

8.6
560 responses
8.7
30 responses

9.3

912 responses

Ease of Setup

8.6
495 responses
8.4
20 responses

9.4

804 responses

Ease of Admin

8.7
519 responses
8.8
20 responses

9.5

80 responses

Quality of Support

8.2
511 responses
8.3
26 responses

9.4

876 responses

Ease of Doing Business with

8.8
495 responses
8.6
21 responses

9.6

808 responses

Product Direction (% positive)

9.1
542 responses
6.7
28 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

ManageEngine Endpoint Central

Product Summary

ManageEngine Endpoint Central is a cloud-based unified endpoint management solution that allows organizations to monitor, manage, secure, and remotely troubleshoot various endpoints. This software enables managed service providers (MSPs) to automate numerous IT tasks. ManageEngine also provides some out-of-the-box tools to new customers.

Use Cases

  • Endpoint management:
    Allows users to manage multiple endpoints from a single console and troubleshoot any issues.
  • Patch and software management:
    Deploy software and patches to endpoints and servers and manage software licensing. Administrators can also block unauthorized software and manage permissions.
  • Remote access:
    Gives users the ability to monitor endpoints remotely, allowing them to access file manager, task manager, registry, and other tools.

Shortcomings

  • High system resource usage:
    This service requires a large amount of resource consumption on the device that’s being managed, which can cause performance issues.
  • Scalability:
    When the number of endpoints and the complexity of the IT environment increases, the solution can struggle to perform and may become difficult to manage.
  • Customer support:
    Some users have mentioned having difficulty getting support for complex issues and that the support team is often slow to respond or follow up.
  • Reporting:
    Some users struggle to customize reports. Pulling or presenting specific data in the user’s desired format can also be challenging.

SolarWinds Dameware

Product Summary

Dameware Remote Everywhere offers cloud-native remote support tools that enable IT professionals and managed service providers (MSPs) to monitor remote endpoints and quickly resolve issues. To keep data and devices safe, Dameware employs encryption and multi-factor authentication. Dameware’s help desk functionalities and comprehensive reporting simplify and speed up remote support.

Use Cases

  • Remote access:
    Customizable remote access ensures that IT Remote access: Dameware Remote Everywhere allows technicians to access remote devices inside and outside a network to diagnose problems and execute commands to solve them.
  • Endpoint monitoring:
    Technicians can view real-time and historical insight into device health and session details, allowing them to resolve any issues.
  • Remote support:
    Users can streamline their remote support work by using Dameware’s helpdesk features, such as file transfer, screen sharing, and a built-in ticketing system.

Shortcomings

  • Pricing:
    The cost per technician is expensive for users relative to the features provided by Dameware.
  • Remote connection issues:
    DNS conflicts can lead technicians to connect to the wrong device.
  • Graphics issues:
    Screen resolution often suffers when using remote access functions, making it difficult for technicians to effectively troubleshoot devices.

NinjaOne

Why your peers choose us over ManageEngine Endpoint Central and SolarWinds Dameware

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

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