Watch Demo×
×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

LogMeIn vs SolarWinds Dameware

Get help choosing. Watch a free demo
NinjaOne

Ratings

LogMeIn

SolarWinds Dameware

NinjaOne Logo®

Overall

4.6
4.2

4.8

Meets Requirements

9.4
8.7

9.2

905 responses

Ease of Use

9.3
132 responses
8.7
30 responses

9.3

912 responses

Ease of Setup

9.4
68 responses
8.4
20 responses

9.4

804 responses

Ease of Admin

9.1
68 responses
8.8
20 responses

9.5

80 responses

Quality of Support

9
116 responses
8.3
26 responses

9.4

876 responses

Ease of Doing Business with

9.1
65 responses
8.6
21 responses

9.6

808 responses

Product Direction (% positive)

8.4
123 responses
6.7
28 responses

9.8

897 responses

Based on G2 Spring 2024

Competitors

LogMeIn

Product Summary

LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.

Use Cases

  • Remote access:
    Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure.
  • IT management:
    LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing.
  • IT automation:
    Users can remotely deploy and automate endpoint tasks for improved efficiency.

Shortcomings

  • Cost:
    The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford.
  • MacOS performance:
    Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues.
  • Resolution issues:
    Display resolution issues can appear when using the software, especially on Mac machines.

SolarWinds Dameware

Product Summary

Dameware Remote Everywhere offers cloud-native remote support tools that enable IT professionals and managed service providers (MSPs) to monitor remote endpoints and quickly resolve issues. To keep data and devices safe, Dameware employs encryption and multi-factor authentication. Dameware’s help desk functionalities and comprehensive reporting simplify and speed up remote support.

Use Cases

  • Remote access:
    Customizable remote access ensures that IT Remote access: Dameware Remote Everywhere allows technicians to access remote devices inside and outside a network to diagnose problems and execute commands to solve them.
  • Endpoint monitoring:
    Technicians can view real-time and historical insight into device health and session details, allowing them to resolve any issues.
  • Remote support:
    Users can streamline their remote support work by using Dameware’s helpdesk features, such as file transfer, screen sharing, and a built-in ticketing system.

Shortcomings

  • Pricing:
    The cost per technician is expensive for users relative to the features provided by Dameware.
  • Remote connection issues:
    DNS conflicts can lead technicians to connect to the wrong device.
  • Graphics issues:
    Screen resolution often suffers when using remote access functions, making it difficult for technicians to effectively troubleshoot devices.

NinjaOne

Why your peers choose us over LogMeIn and SolarWinds Dameware

NinjaOne sets itself apart with its exceptional customer reviews, usability and comprehensive integration options, positioning it ahead of its competitors. The platform’s interface is expertly crafted for both quick adoption and ease of use, vital for dynamic IT environments. This focus on user experience doesn’t compromise its robust feature set, which is designed to boost operational efficiency, an area where many competitors struggle.

In terms of integration, NinjaOne shines by offering extensive compatibility with a wide array of third-party applications, an area where other RMM solutions often have limitations. This makes it a more adaptable choice for varied IT ecosystems. Furthermore, NinjaOne’s scalability and performance consistency, even in large network scenarios, mark it as a superior option. Enhanced by advanced, customizable reporting tools, NinjaOne emerges as a leading choice for IT professionals seeking a dependable, efficientRMM platform.

What they're saying

G2 5-star rating
Software Advice 5-star rating

Watch a Demo of the #1 IT Management Software on G2

Related resources