Ratings
LogMeIn
SolarWinds Dameware
Overall
4.8
Meets Requirements
9.2
905 responses
Ease of Use
9.3
912 responses
Ease of Setup
9.4
804 responses
Ease of Admin
9.5
80 responses
Quality of Support
9.4
876 responses
Ease of Doing Business with
9.6
808 responses
Product Direction (% positive)
Based on G2 Winter 2026
Competitors
LogMeIn
Product Summary
LogMeIn is an IT management and support company that offers secure remote access, IT management, and automation for users. LogMeIn helps IT teams remotely troubleshoot endpoint devices and streamline workflows through task automation. Using LogMeIn, IT teams are able to provide IT support for both on-premise and remote workforces.
Use Cases
- Remote access:
Customizable remote access ensures that IT teams will be able to provide support to an entire IT infrastructure. - IT management:
LogMeIn’s IT management software is composed of multiple tools, including RMM, IT security, and ticketing. - IT automation:
Users can remotely deploy and automate endpoint tasks for improved efficiency.
Shortcomings
- Cost:
The cost of the software is very high for the features that users receive, which makes it difficult for smaller businesses and MSPs to afford. - MacOS performance:
Software has performance issues on Mac machines, and users often run into setup challenges, connectivity problems, and accessibility issues. - Resolution issues:
Display resolution issues can appear when using the software, especially on Mac machines.
SolarWinds Dameware
Product Summary
Dameware, offered by SolarWinds in two editions – Dameware Remote Support (DRS) and Dameware Remote Everywhere (DRE), is an IT management solution that focuses on remote access and support. Offering both cloud (DRE) and on-premises (DRS) options, Dameware is best suited for IT teams and managed service providers looking for an ideal tool to help streamline their workflow and reduce challenges in remote endpoint troubleshooting.
Dameware offers cloud and on-premises solutions for businesses of all sizes. It integrates with third-party tools and complements other SolarWinds solutions, expanding the platform’s functionalities. In summary, Dameware supports remote administration focused on system troubleshooting across various environments.
Use Cases
- AD remote management:
Dameware has feature sets that manage Active Directory, allowing users to configure AD objects by adding, deleting, and updating them. - Alerting:
The platform can monitor performance metrics that trigger alerts if any of the metrics fall outside predefined thresholds. - Mobile remote support:
Dameware enables IT technicians to perform remote access using mobile devices, making remote troubleshooting easily accessible.
Shortcomings
- Connection issues:
Some users noted connection-related challenges, such as intermittent connectivity during remote sessions or failure to reconnect to devices after reboot. - User interface and navigation:
Other users pointed out their challenges in navigating the platform, saying that its user interface could be improved. - Multi-screen support:
Some Dameware reviews also said the platform’s multi-screen support needs improvement for a more efficient remote session.
NinjaOne
Why your peers choose us over LogMeIn and SolarWinds Dameware
For enterprise IT organizations managing complex, distributed environments, NinjaOne delivers where others fall short. Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, NinjaOne is purpose-built to meet the demands of large-scale operations, combining deep visibility, governance-grade control, and the industry’s highest customer satisfaction scores.Enterprise teams choose NinjaOne for its ability to scale without compromise. Whether managing thousands of endpoints across global locations or enforcing consistent security and compliance policies across heterogeneous infrastructure, NinjaOne provides the reliability and operational consistency that enterprise environments require. Unlike many competing solutions that carry steep learning curves and high system resource overhead, NinjaOne delivers enterprise-grade power without the implementation burden.
NinjaOne’s integration ecosystem is built for enterprise breadth, offering pre-built compatibility with leading security and ITSM platforms, enabling organizations to consolidate their toolset rather than work around it. Advanced, role-based reporting and audit-ready dashboards give IT leadership the real-time intelligence needed to drive strategic decisions and demonstrate compliance. For enterprises seeking a proven, scalable endpoint management platform backed by best-in-class support, NinjaOne is the clear choice.
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